KEIANA ALDRICH
Vancouver,WA
Summary
Dynamic leader with a proven record of enhancing team efficiency and customer satisfaction at Wal-Mart Supercenter. Expertise in interpersonal communication and POS systems, leading to improved employee engagement and exceptional customer service. Adept at building relationships across diverse populations, fostering a collaborative work environment that drives results. Career goal focuses on leveraging leadership skills to further enhance operational effectiveness and team performance.
Overview
5
5
years of professional experience
Work History
Team Leader Manager
Wal-Mart Supercenter
Vancouver, Washington
08.2024 - Current
- Managed dialogue routes to improve interaction between leadership and employees.
- Identified needs of customers promptly and efficiently.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Adhered strictly to industry regulations and company policies.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Greeted customers and responded to informational requests.
Medical Receptionist
Physical Therapy Clinic
Vancouver, Washington
01.2022 - 11.2023
- Processed distribution of health records and communications using diverse communication methods.
- Informed patients of financial responsibilities prior to rendering services.
- Answered phones promptly and directed calls appropriately.
Youth Advocate
Bridge Network
01.2020 - 06.2023
- Coach and educate youth ages 8-18 to acquire greater communication, system navigation, and self-regulation skills.
- Reviewed and analyzed violent crime reports to identify crime trends.
- Counseled youth on life choices, career paths, and educational opportunities.
- Introduce arts and crafts activities
- Assist youth on homework in an afterschool program setting
- Build personal and positive rapport through active listening, trust, and providing a safe space
Retail/Sales Associate
Citi Trends
01.2020 - 01.2021
- Processed freight, stocked merchandise, organized and cleaned area
- Provided excellent customer service to include greeting customers, abiding by fitting room policies and ringing customers in a timely manner
- Balanced cash register and handled all cash, card and check transactions
- Processed price markdowns, exchanges/refunds and any other pertinent tasks as requested
Education
High School Diploma -
Union High
Sacramento, CA01-2014
Skills
- Excellent customer service
- Communication skills
- Interpersonal skills
- Ability to work effectively with diverse populations
- Outstanding organizational skills
- Time management skills
- Strong team player
- Collaborator
- Ability to build relationships
- Experience working a Point of Sale (POS) system
- Motivational skills
- Workload management
- Customer focus
- Athletic training and coaching
- Influencing skills
- Remote team management
- Motivational
Timeline
Team Leader Manager
Wal-Mart Supercenter
08.2024 - Current
Medical Receptionist
Physical Therapy Clinic
01.2022 - 11.2023
Youth Advocate
Bridge Network
01.2020 - 06.2023
Retail/Sales Associate
Citi Trends
01.2020 - 01.2021
High School Diploma -
Union High