Yukiko Woods
Seminole,FL
Summary
Results-driven Supply Chain Finance Client Service Analyst at JPMorgan, recognized for strong analytical problem-solving and exceptional client relationship management. Successfully implemented best practices that led to considerable service delivery enhancements. Demonstrates effective leadership in team mentoring and a commitment to operational efficiency, complemented by advanced proficiency in MS Office.
Overview
11
11
years of professional experience
Work History
Supply Chain Finance Specialty Product Analyst
JPMorgan
Tampa, FL
05.2023 - Current
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs
- Selected as an approver due to exemplary performance
- Instrumental in developing and implementing best practices
- Proactively resolved client inquiries and issues
- Analyze client data to identify trends and improve service delivery accuracy
- Assist team members in adopting new best practices for optimal client satisfaction
- Managed client issues with high attention to detail, preventing escalation
- Ensure meticulous documentation management, upholding compliance and audit standards
- Analyzed current business processes and identified areas of improvement to increase efficiency
Office Administrator
Kaligia Biosciences
Largo, FL
10.2021 - 03.2022
- Efficiently coordinated company-wide activities, ensuring policy compliance
- Managed diverse correspondence including emails, letters, and calls
- Supported bookkeeping and budgeting, contributing to financial stability
- Maintained and updated critical databases for financial and personnel data
- Proactively tracked and replenished office supplies, ensuring uninterrupted operations
Quality Analyst
JPMorgan
Tampa, FL
02.2019 - 07.2021
- Evaluated client calls, ensuring optimal service delivery
- Played a key role in calibration and communication sessions
- Delivered impactful results, maintaining high-quality standards in a fast-paced environment
- Refined SOPs, heightening accuracy and team adherence to core processes
- Mentored new analysts, fostering a collaborative and skilled team environment
- Guided junior analysts, increasing team productivity and knowledge sharing
- Analyzed client interaction data to enhance service protocols and efficiency
- Developed training modules that improved analyst performance
Financial Relationship Specialist
Regions Bank
Spring Hill, FL
01.2018 - 02.2019
- Contributed to business growth by opening new consumer accounts
- Maintained high standards of banking practices
- Monitored compliance with financial regulations, reducing risk
- Analyzed customer needs to tailor financial solutions, enhancing satisfaction
Branch Service Leader
Regions Bank
Lithia, FL
12.2016 - 01.2018
- Recruited, interviewed, and evaluated tellers in line with HR standards
- Mentored and coached team members, fueling their professional growth
- Achieved significant team performance improvements through effective management
Teller
Regions Bank
Sun City Center, FL
02.2014 - 12.2016
- Demonstrated strong attention to detail and compliance
- Exhibited excellent customer service skills
- Showed potential for leadership through selection for management program
- Managed cash transactions with zero discrepancies, enhancing transaction accuracy
Education
BA - Business Administration
University of the Ryukyus
Okinawa, Japan03.2008
Skills
- Analytical Problem Solving
- Client Relationship Management
- Team Leadership
- Administrative Support Expertise
- Advanced MS Office Skills
- Detail-Oriented Approach
- Effective Data Analysis
- Staff education and training
Additional information - Projects
Cross-Functional Team Monitoring 05/01/20-07/01/21 Monitored and educated new cross-functional team of call center agents.We received over 90% customer satisfaction in the first month after the launch.
Languages
English
Full Professional
Japanese
Native/ Bilingual
Timeline
Supply Chain Finance Specialty Product Analyst
JPMorgan
05.2023 - Current
Office Administrator
Kaligia Biosciences
10.2021 - 03.2022
Quality Analyst
JPMorgan
02.2019 - 07.2021
Financial Relationship Specialist
Regions Bank
01.2018 - 02.2019
Branch Service Leader
Regions Bank
12.2016 - 01.2018
Teller
Regions Bank
02.2014 - 12.2016
BA - Business Administration
University of the Ryukyus
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