Yulanda Cooper

Innovative cabin operations manager dedicated to optimizing service delivery and team performance. Skilled in strategic collaboration and performance evaluation, leveraging a diverse background in training, recruitment, and operational management to elevate service standards and achieve organizational goals.

• 11/23-Present, VISTA AMERICA, Columbus, OH, Interim Head of Cabin, Currently working in tandem the role and job functions of the Cabin Operations and Performance Manager while ensuring that the workforce has the tools, knowledge, and support to fulfill the service excellence standards required.
• 04/23-Present, VISTA AMERICA, Columbus, OH, Cabin Operations Manager, Support and align with the Vista family globally where needed, while working with relevant OCC Teams to ensure smooth operation regarding the cabin host operations.
• 09/22-04/23, JET EDGE INTERNATIONAL, Columbus, OH, Flight Operations Administration / Records Coordinator, Maintaining all crew member training records, and crew qualifications, while providing administrative support and assisting with onboarding tasks for new crew members.
• 02/22-07/22, AMERICAN AIRLINES, Columbus, OH, Customer Service Agent - CSA- Part-Time, Promoted and sold air travel to the traveling public or freight forwarders, while aiding passenger check-in and cargo acceptance.
• 12/18-10/19, NETJETS AVIATION, INC., Columbus, OH, Director, Inflight Services / Chief Flight Attendant, Directed all phase of departmental operations while directing the planning of in-flight operations, staffing, resources, and equipment.
• 12/15-12/18, NETJETS AVIATION, INC., Columbus, OH, Manager, Inflight Training, Ensured complete and timely training of all NJA Flight Attendants to include the delivery of quality, regulatory training and training documentation.
• 04/11-12/15, NETJETS AVIATION, INC., Columbus, OH, Flight Attendant Ground Instructor, Conducted and ensured completion of ground training events for both flight attendants and other companies personnel as required.
• 06/06-12/15, NETJETS AVIATION, INC., Columbus, OH, IOE Flight Attendant Trainer - Dallas, TX based, Provided crew members with the highest level of service through effective crew instruction and evaluation during Line training segments.
• 01/04-10/19, NETJETS AVIATION, INC., Columbus, OH, Corporate Flight Attendant - Columbus, OH and Dallas, TX based, Rendered outstanding service to owners by keeping with the 'vision, mission and values' of NetJets Aviation.
• 03/02-01/04, EXECUTIVE JET MANAGEMENT (EJM), Cincinnati, OH, Crew Training Coordinator / Flight Attendant Instructor, Responsible for the scheduling/tracking of all training and check rides of EJM crews.

ADDITIONAL PROFESSIONAL HIGHLIGHTS

• 11/01-03/02, PACE AIRLINES, Cincinnati, OH, Charter Flight Attendant, Provided complete and efficient in-flight service for both corporate and leisure passengers onboard.
• 02/00-11/00, RYAN INTERNATIONAL AIRLINES, Cincinnati, OH, International Corporate Lead In-flight Service Representative, Acted in a supervisory capacity for crew performances during onboard flights.
• 09/97-01/00, FEDERAL EXPRESS CORPORATION, Memphis, TN, Senior Crew Travel Auditor V, Audited and approved crew travel expenses and deviation banks in accordance to company policies.
• 09/95-01/00, FEDERAL EXPRESS CORPORATION, Memphis, TN, Customer Service Representative, Responsible for handling customer service calls both domestic and international.