Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yulendis Mata

Miami,FL

Summary

Adept at balancing drawers and providing exceptional customer service, I enhanced the checkout process at The Grill at Dania Beach Casino. Skilled in credit card processing and demonstrating empathy, I successfully trained new team members, ensuring a 100% compliance rate with safety regulations, and fostered positive customer relationships through effective problem resolution and attentive assistance.

Overview

1
1
year of professional experience

Work History

Cashier

The Grill at Dania Beach Casino
Dania Beach, FL
10.2023 - Current
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Built and maintained productive relationships with employees.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered phone calls to assist customers with questions and orders.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Greeted customers promptly and responded to questions.
  • Ensured compliance with all safety regulations within the store environment.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Resolved customer complaints professionally in accordance with company policy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Education

High School Diploma -

Miami Edison Senior High School
Miami, FL
06-2018

Skills

  • Drawer balancing
  • Credit card processing
  • Empathy and patience
  • Money handling
  • Customer assistance
  • Multitasking and organization
  • Customer service
  • Cash register operation
  • Guest inquiries
  • Attention to detail

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Cashier

The Grill at Dania Beach Casino
10.2023 - Current

High School Diploma -

Miami Edison Senior High School

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Yulendis Mata