Yulendis Mata
Miami,FL
Summary
Adept at balancing drawers and providing exceptional customer service, I enhanced the checkout process at The Grill at Dania Beach Casino. Skilled in credit card processing and demonstrating empathy, I successfully trained new team members, ensuring a 100% compliance rate with safety regulations, and fostered positive customer relationships through effective problem resolution and attentive assistance.
Overview
1
1
year of professional experience
Work History
Cashier
The Grill at Dania Beach Casino
Dania Beach, FL
10.2023 - Current
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers promptly and responded to questions.
- Ensured compliance with all safety regulations within the store environment.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
High School Diploma -
Miami Edison Senior High School
Miami, FL06-2018
Skills
- Drawer balancing
- Credit card processing
- Empathy and patience
- Money handling
- Customer assistance
- Multitasking and organization
- Customer service
- Cash register operation
- Guest inquiries
- Attention to detail
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Cashier
The Grill at Dania Beach Casino
10.2023 - Current
High School Diploma -
Miami Edison Senior High School
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