Yulia Milavanava
954-544-9101
N Lauderdale,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative, Billing, Sales
Interactive Response Technologies
Ft Lauderdale, FL
01.2012 - 01.2012
- Assisted with customer complaints and billing questions
- Researched billing errors
- Encouraged purchasing new AT&T services and upgrades
- Scheduled installations
- Accounts: AT&T
Customer Service Representative, Technical support, Back office, Sales
Teleperformance
North Lauderdale, FL
01.2006 - 01.2012
- Assisted with customer complaints and technical issues
- Performed remote and over the phone Software/Hardware/Email/Internet troubleshooting
- Researched and ordered computer replacement components
- Scheduled appointments; phone sales
- Trained new hires/agents
- Assisted field agents with order closings/escalations
- Accounts: Comcast Internet, Best Buy (Geek Squad), Windstream DSL
Property Inspector
Mueller Reports
Fort Lauderdale, FL
09.2022 - 10.2023
- Increased accuracy of inspection reports through meticulous attention to detail and consistent documentation practices.
- Gained a reputation for thoroughness and accuracy, leading to consistent referrals from satisfied clients and industry professionals.
- Gathered data and photographic evidence of alleged issues.
- Adhered to strict ethical standards while conducting all aspects of property inspections, fostering a reputation for integrity within the industry.
- Identified potential safety hazards and code violations.
- Streamlined report generation process by implementing an efficient digital platform for data entry during inspections.
Sales Agent/Realtor (rentals and sales)
Multiple RE Offices
Broward, Dade And Palm Beach Counties
06.2014 - 03.2020
- Coordinate appointments to show homes to prospective buyers.
- Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
- Compare a property with similar properties that have recently sold to determine its competitive market price.
- Contact property owners and advertise services to solicit property sales listings.
- Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
- Interview clients to determine what kinds of properties they are seeking.
- Review property listings, trade journals, and relevant literature, and attend conventions, seminars, and staff and association meetings to remain knowledgeable about real estate markets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
- Generate lists of properties that are compatible with buyers’ needs and financial resources.
- Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
- Coordinate property closings, overseeing signing of documents and disbursement of funds.
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Arrange for title searches to determine whether clients have clear property titles.
- Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.
- Perform BPO/Valuations (Broker price opinion)
Account Manager
Hotwire Communications
Miramar, FL
01.2012 - 01.2014
- Built and maintained strong, long-lasting customer relationships
- Ensured the timely and successful delivery of solutions according to customer needs and objectives
- Identified and grew opportunities within territory and collaborated with sales teams to ensure growth attainment
- Assisted with high severity requests or issued escalations as needed
- Maintained accurate reference documentation for internal management
- Attended trade shows, organized events, promoted products and services
Education
High School Diploma -
High School #11
01.1999
Diploma - Western European Languages
Minsk State Linguistic University
01.2001
Associate of Arts - Medical Billing And Coding
Seminole State College of Florida
Sanford, FL06-2023
Skills
- Adaptability and flexibility
- Analytical problem-solving
- Multitasking and organization
- Consistently dependable and reliable
- Detail-oriented approach
- Time management
- Quick learner
- Collaborative team member
Certification
- Real Estate Sales Associate License
- REO & BPO Certification
- CDL
Languages
English
Full Professional
Spanish
Limited Working
Russian
Native or Bilingual
Timeline
Property Inspector
Mueller Reports
09.2022 - 10.2023
Sales Agent/Realtor (rentals and sales)
Multiple RE Offices
06.2014 - 03.2020
Customer Service Representative, Billing, Sales
Interactive Response Technologies
01.2012 - 01.2012
Account Manager
Hotwire Communications
01.2012 - 01.2014
Customer Service Representative, Technical support, Back office, Sales
Teleperformance
01.2006 - 01.2012
Diploma - Western European Languages
Minsk State Linguistic University
High School Diploma -
High School #11
Associate of Arts - Medical Billing And Coding
Seminole State College of Florida