Hi, I’m
Yuliana Alvarez
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. With Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
Work History
Walmart
Online Grocery Associate
01.2020 - 01.2023
Job overview
- This job required me to manage online orders by being a personal shopper, picking items and placing them in their acquired area so preppers could assemble customer orders, to then dispense to their car.
- I was able to work and learn all tasks during my time here by rotating tasks everyday.
- This Job was also very busy and required lots of physical labor and great customer service.
- We also had to answer customer calls to resolve issues with orders as well and take care of current orders that could range over 1300 picks per day.
- Including delivery orders, not just pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Worked productively with customers to meet order requirements and service expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained customer satisfaction with quick and professional handling of product returns.
Peerless Production Group
Customer Service, Associate
11.2019 - 01.2022
Job overview
- Gaylord Christmas Events
- Seasonal, I worked as a snow tubing patrol associate, directing people,as well as distributing, passing, and staking tubes.
- Other days I was checking people into the attractions by scanning their tickets and putting on their wristbands.
- I also worked at the carousel, snow throw attractions, build a snowman attraction.
- I was a cashier at concessions and sold basic drinks and snacks to customers coming into the event
- I also had to open and close the cashier at the end of the night
- This job was very fast paced and busy
- We definitely had to have lots of energy since we were on our feet for long periods of time as well as having an amazing amount of customer service to ensure customer satisfaction since this is a well known christmas event that lots of people attend
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Greeted customers and listened closely to problems described to determine solutions.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
Chuck E Cheese
Cashier/Customer Service
06.2018 - 08.2018
Job overview
- This was my first summer Job
- My responsibilities were Cashier
- Supervising the Front and stamping families when they entered and
- Exiting the building to insure child safety making sure that they all left with the matching stamp for both child and parent security
- I also had to restock the Salad Bar, work the Prize Booth, and complete simple sanitary tasks on closing shifts..
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
Education
Coppell High SchoolCoppell, TX
North Lake College Online - Some College
Skills
- Texas Board Of Pharmacy Certified
- TABC / Food Handler Certification
- Personal Shopping
- Delivery Procedures
- Store Layouts
- Cash Register Operations
- Customer Experience
- Returns Policies
- Grocery Standards
- Effective Multitasking
- Handheld Computers
- Safety Rules
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Online Grocery Associate
Walmart
01.2020 - 01.2023
Customer Service, Associate
Peerless Production Group
11.2019 - 01.2022
Cashier/Customer Service
Chuck E Cheese
06.2018 - 08.2018
Coppell High School
North Lake College Online - Some College
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