Yuliana Alvarez
Lewisville
Summary
Detail-oriented optician technician with expertise in lens fitting and optical measurements. Proficient in insurance verification, inventory management, and sales. Committed to delivering exceptional customer service, enhancing client satisfaction and company reputation.
Overview
8
8
years of professional experience
Work History
Optician Technician
Walmart
Lewisville
01.2026 - Current
- Guided customers in selecting eyewear based on individual vision needs and preferences.
- Measured customer dimensions to ensure precise eyewear fitting and comfort.
- Operated optical machinery for accurate lens preparation and fitting.
- Educated customers on proper care and maintenance of eyewear.
- Managed inventory of eyewear products and supplies to ensure availability and meet customer demand.
- Verified insurance coverage while maintaining precise patient records.
- Ensured compliance with health and safety regulations in optical department.
- Collaborated with team members to enhance overall customer service experiences.
Online Personal Shopper & Dispenser
Walmart
Lewisville
01.2020 - 01.2026
- Collaborated with store associates to ensure accurate product selection, improving delivery timeliness and customer experience.
- Verified replacement items while shopping at designated stores, ensuring freshness of produce and meat.
- Monitored inventory levels to facilitate timely restocking of popular items, ensuring consistent customer access.
- Resolved customer inquiries and issues, enhancing customer satisfaction through effective communication and prompt action.
ICE! EVENT
Gaylord Texan Resort & Convention Center
Grapeland
11.2018 - 01.2022
- Resolved guest issues through knowledgeable, friendly service, promoting high customer satisfaction.
- Managed guest expectations by effectively communicating wait times and available specials, ensuring informed decision-making.
- Resolved feedback and concerns promptly during shifts, upholding service quality and enhancing guest experience.
- Assisted guests with requests, inquiries, and directions to enhance overall experience.
- Welcomed visitors warmly at main entrance to create a positive first impression.
- Provided detailed information about facility services and events to ensure guest awareness.
- Answered questions regarding hours, seating, and current wait times to support guests.
- Processed admission payments accurately and issued tickets efficiently, contributing to smooth operation and guest satisfaction.
Education
High School Diploma -
COPPELL HIGH SCHOOL
Coppell, TX03-2020
Skills
- Lens fitting and optical measurements
- Optical machinery operation
- Optical terminology and patient recordkeeping
- Insurance verification
- Customer education and retail sales
- Inventory management and product selection
- Time management
- Team collaboration and conflict resolution
Languages
Spanish
Professional
Timeline
Optician Technician
Walmart
01.2026 - Current
Online Personal Shopper & Dispenser
Walmart
01.2020 - 01.2026
ICE! EVENT
Gaylord Texan Resort & Convention Center
11.2018 - 01.2022
High School Diploma -
COPPELL HIGH SCHOOL