Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yuliana Bernal Gallegos

Indianapolis,IN

Summary

Proven leader and effective communicator, adept at managing high-stress situations and delivering exceptional customer service, as demonstrated during my time with the Army National Guard. Skilled in strategic planning and team training, with a record of enhancing operational efficiency and customer satisfaction at Ross Dress for Less. Expertise in time management and people skills, ensuring timely and positive outcomes. Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance and delivery of exceptional customer service to every guest.

Overview

4
4
years of professional experience

Work History

Signal Operations Support Specialist

Army National Gaurd
01.2024 - Current
  • Safeguarded sensitive information through diligent COMSEC account management, ensuring proper handling of classified materials and encryption devices.
  • Increased efficiency in equipment management, conducting inventory and maintenance checks on assigned communication assets.
  • Handled troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.

Front End Supervisor

Ross Dress for Less
08.2021 - 01.2024
  • Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
  • Trained new employees in customer service techniques and store policies.

  • Monitored cash register transactions to ensure accuracy and compliance with company policies.
  • Resolved customer complaints in a professional manner.
  • Provided excellent customer service by assisting customers with their needs or inquiries.

Cashier

Dairy Queen Grill & Chill
08.2020 - 06.2021
  • Greeted customers and answered any questions they had about the store's products and services..
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

High School Diploma -

Southport Highschool
Indianapolis, IN
05-2023

Skills

  • Good at communicating even in stressful situations
  • Good at listening to orders and working with others in groups
  • Time management I accomplish what I need to do on time
  • Customer service
  • People skills being able to communicate with customers when needed

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Signal Operations Support Specialist

Army National Gaurd
01.2024 - Current

Front End Supervisor

Ross Dress for Less
08.2021 - 01.2024

Cashier

Dairy Queen Grill & Chill
08.2020 - 06.2021

High School Diploma -

Southport Highschool

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Yuliana Bernal Gallegos