Yuliana Espinoza
Self Employed Services
Tyler,TX
14
years of professional experience
Dedicated professional with experience as a Customer Service Representative at Metro PCS, adept at problem-solving and maintaining a safe environment. Recognized for building strong relationships through empathy and effective communication. CPR certified and reliable, committed to providing exceptional care and service tailored to individual needs.
Work History
Babysitter
7 Years 4 Months- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Cashier
2 Years 3 Months- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Representative
2 Years 6 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma
Skills
Patience and empathy
Problem-solving
Time management
Strong work ethic
Dependability
Reliability
Maintaining safe environment
Toddler care experience
CPR certified
Basic first aid
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Valero Gas Station
05.2020 - 08.2022Read More
Babysitter
Self Employed Services
04.2019 - CurrentRead More
Customer Service Representative
Metro PCSInc
02.2012 - 08.2014Read More
Serra High School
High School Diploma
Read More