Collaborated with cross-functional teams to gather requirements, design solutions, and implement technical features.
Monitored project progress to ensure seamless execution and adherence to timelines.
Maintained comprehensive project documentation, including project plans and status reports.
IT Project Management Intern
STATE STREET
06.2023 - 08.2023
Coordinated and documented onboarding meetings, ensuring clear and actionable notes.
Facilitated inter-departmental communication for project alignment and efficiency.
Completed advanced training in Excel, PowerPoint, Microsoft Office Tools, and career development strategies.
Led a team of interns in the development and execution of a summer project, demonstrating leadership and collaboration skills.
Server
P.F CHANGS
Boston, MA
05.2022 - 02.2023
Utilized POS (Point of Sale) system data to analyze sales trends and customer preferences, contributing to targeted promotions and inventory adjustments
Coordinated with kitchen and management staff to ensure seamless service delivery, optimizing workflow and communication to handle peak hours effectively.
Managed financial transactions, including issuing checks and processing payments, ensuring accuracy and adherence to cash handling procedures.
Fulfillment
TARGET
Amherst, MA
10.2021 - 02.2022
Implemented best practices for rapid processing and fulfillment of incoming orders, leveraging time-management techniques to meet tight deadlines and improve operational efficiency.
Developed and executed strategies to streamline the order fulfillment process, reducing turnaround times and increasing throughput by optimizing task prioritization and resource allocation.
Utilized inventory management systems to strategically categorize and allocate merchandise, ensuring efficient organization and accurate placement on shelves.
Sales Associate
CVS
Boston, MA
09.2020 - 04.2021
Analyzed customer needs using data-driven insights to recommend tailored products and services.
Utilized advanced POS and CRM systems to maintain and apply comprehensive knowledge of store policies and procedures, ensuring compliance and enhancing operational efficiency.
Employed strategic sales techniques and performance analytics to exceed sales goals, optimizing merchandising and promotional strategies to drive revenue growth, and meet key performance indicators.
Education
Bachelor of Arts in Legal Studies -
UNIVERSITY OF MASSACHUSETTS AMHERST
Amherst, MA
05.2025
Skills
Proficient in Microsoft Excel, Word, PowerPoint, POS and CRM systems
Familiar with data analysis and project management tools
Designed, coded, tested, debugged, and migrated components of a Front-End application, using the following ISPF Dialog Manager Tools: Panels, Messages, Tables and Skeletons, along with REXX Execs, which facilitated Subject Matter Expert’s (SME’s) identification and extraction of Endevor elements, to prepare for transfer to a LINUX-based system named, “Informatica”. SMEs used Informatica to prepare the downloaded element’s flows to identify technical debt, so that the Agency could migrate away from, what it considered, Legacy development languages. This was due to the shrinking pool of expertise and availability of Legacy Language talent pool.Supplied support to many other mainframe developers, via a tool called Workbench from Allen Systems Group (ASG).The tool was a Data Resource Management System (DRMS) Facility, which provided a repository for and management of COBOL, HLASM, and CICS development metadata. Also managed by the tool were various other elements, such as user access, and Dynamic Table Access Management (DTAMS).Using JCL, REXX, Endevor, TADz, Workbench, and CyberFusion on the mainframe and UltraEdit, MS Access and Excel on the Network, developed a very extensive and complex spreadsheet, for a Tech 14 to evaluate and ultimately present to the Associate Commissioner and other higher-level SSA management. The spreadsheet was a depiction of the overall scope and effort that needed to transition from Workbench (SSA no longer received support for the product), and it aided the Tech 14 in his future presentation.Coding, testing, debugging, and migrating programs (HLASM/COBOL/CICS/Db2/IMS), routines, copybooks, and macros, in support of multiple applications across the Agency.Created and maintained numerous ISPF REXX and CLIST scripts.Created and updated Standard Operating Procedures (SOP) and User manuals, using M365 Tools, including VISIO Pro.Created and supported many MS Access and Db2 SQL scripts, to access and update related databases and tables.Involved in the testing of zOS Multi-Factor Authentication (zMFA), which supplanted Single Sign-On (SSO) at the Agency. zMFA provides multiple levels of authentication and thus, greater levels of security.Participated in Daily Stand-ups/Weekly/and Monthly and other Agile-Related meetings on multiple Teams.Maintained Team SharePoint sites (pages) which later were ported to Confluence. at Leidos, Inc., for Social Security AdministrationDesigned, coded, tested, debugged, and migrated components of a Front-End application, using the following ISPF Dialog Manager Tools: Panels, Messages, Tables and Skeletons, along with REXX Execs, which facilitated Subject Matter Expert’s (SME’s) identification and extraction of Endevor elements, to prepare for transfer to a LINUX-based system named, “Informatica”. SMEs used Informatica to prepare the downloaded element’s flows to identify technical debt, so that the Agency could migrate away from, what it considered, Legacy development languages. This was due to the shrinking pool of expertise and availability of Legacy Language talent pool.Supplied support to many other mainframe developers, via a tool called Workbench from Allen Systems Group (ASG).The tool was a Data Resource Management System (DRMS) Facility, which provided a repository for and management of COBOL, HLASM, and CICS development metadata. Also managed by the tool were various other elements, such as user access, and Dynamic Table Access Management (DTAMS).Using JCL, REXX, Endevor, TADz, Workbench, and CyberFusion on the mainframe and UltraEdit, MS Access and Excel on the Network, developed a very extensive and complex spreadsheet, for a Tech 14 to evaluate and ultimately present to the Associate Commissioner and other higher-level SSA management. The spreadsheet was a depiction of the overall scope and effort that needed to transition from Workbench (SSA no longer received support for the product), and it aided the Tech 14 in his future presentation.Coding, testing, debugging, and migrating programs (HLASM/COBOL/CICS/Db2/IMS), routines, copybooks, and macros, in support of multiple applications across the Agency.Created and maintained numerous ISPF REXX and CLIST scripts.Created and updated Standard Operating Procedures (SOP) and User manuals, using M365 Tools, including VISIO Pro.Created and supported many MS Access and Db2 SQL scripts, to access and update related databases and tables.Involved in the testing of zOS Multi-Factor Authentication (zMFA), which supplanted Single Sign-On (SSO) at the Agency. zMFA provides multiple levels of authentication and thus, greater levels of security.Participated in Daily Stand-ups/Weekly/and Monthly and other Agile-Related meetings on multiple Teams.Maintained Team SharePoint sites (pages) which later were ported to Confluence. at Leidos, Inc., for Social Security Administration