Yuliana Hernandez
Dallas,TX
Summary
History with versatility in employment, including customer service, childcare, and leadership roles.
Demonstrated guidance roles and team mentorship , improving both staff performance and customer satisfaction to meet desired expectations. Reliable and caring childcare provider, experienced in promoting a learning and safe environment for all children.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Daycare Worker
Studio Bella for Kids
08.2022 - Current
- Served as an instructor for weekly projects promoting science, engineering, art, and math subjects.
- Encouraged children to develop healthy social and emotional skills.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where needed.
Babysitter
N/A
08.2022 - Current
- Communicated positively with children and their guardians.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Encouraged children to be understanding and patient with others and each other.
Aquatics Manager
Dallas Aquatic Center
05.2024 - 09.2024
- Assigned schedules and specific tasks to workers for optimal coverage.
- Developed strong relationships with patrons through attentive customer service while addressing concerns or complaints promptly.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
- Ensured proper use of equipment by following guidelines for storage, setup, and cleaning procedures.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier Service Representative
Dallas Aquatic Center
05.2021 - 09.2023
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from patrons.
- Performed cash, card, and check transactions to complete customer purchases.
- Implemented proper food handling techniques to maintain safe cooking practices during concessionaire rounds.
Education
Associate of Science - Social Work
Eastfield College
Mesquite, TX12-2024
Skills
- Infant Care
- Safety and supervision
- Activities leadership
- Bilingual
Certification
- CPR/AED Certification
- Texas Driver's License
- ServSafe Food Handler's Certification
Languages
Spanish
Native or Bilingual
Timeline
Aquatics Manager
Dallas Aquatic Center
05.2024 - 09.2024
Daycare Worker
Studio Bella for Kids
08.2022 - Current
Babysitter
N/A
08.2022 - Current
Cashier Service Representative
Dallas Aquatic Center
05.2021 - 09.2023
- CPR/AED Certification
- Texas Driver's License
- ServSafe Food Handler's Certification
Associate of Science - Social Work
Eastfield College
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