Yuliana Patino
Monroe,NC
Summary
Skilled in managing high-volume customer demands with efficiency and precision
Overview
5
5
years of professional experience
Work History
Lash Artist
Patino lash boutique LLC
Monroe, North Carolina
12.2025 - Current
- • Assessed client preferences and offered personalized aftercare guidance for optimal lash maintenance.
- • Welcomed clients and provided tailored customer service to enhance satisfaction.
- • Kept client visit records current and updated customer profiles.
- • Maintained cleanliness and sanitation of work area to ensure safe and hygienic service.
Receptionist
Allstate
Monroe, NC
10.2023 - 12.2025
- Welcoming clients and visitors, ensuring a positive first impression of Allstate.
- Answered incoming calls and directed inquiries to appropriate departments. enhancing communication flow.
- Took messages, handled calls, and transferred callers to appropriate departments or personnel.
- Scheduled appointments for clients and staff to ensure efficient time management. and maintained calendars for Allstate insurance staff.
Sales Representative
T-Mobile
Monroe, NC
10.2021 - 08.2023
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Managed customer accounts to foster satisfaction and encourage repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed comprehensive understanding of products, services and competitors to strengthen sales presentations.
- Trained and mentored new sales representatives to improve team performance and ensure consistent service quality.
Machine Operator
Decore-ative Specialties
Monroe, NC
05.2021 - 10.2021
- Adjusted machine settings to optimize performance based on production requirements.
- Set up machines for production cycles to ensure operational readiness.
- Inspected parts using precision measuring tools to maintain quality standards.
Education
High School Equivalency / GED -
South Piedmont Community College
01-2020
Skills
- Customer engagement
- Client consultation
- Service delivery
- Client retention
- Conflict resolution
- Time management
- Analytical problem-solving
- Process improvement
- Results-driven motivation
- Interpersonal communication
- Policy compliance
Languages
Spanish & English
Timeline
Lash Artist
Patino lash boutique LLC
12.2025 - Current
Receptionist
Allstate
10.2023 - 12.2025
Sales Representative
T-Mobile
10.2021 - 08.2023
Machine Operator
Decore-ative Specialties
05.2021 - 10.2021
High School Equivalency / GED -
South Piedmont Community College