Yulianna Vidales
San Diego,CA
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Energetic waitress with 2 years of experience meeting customer demands by efficiently taking and serving orders and answering menu questions. Expertise managing several tables at once with perfect accuracy and efficiency. Offering fantastic memorization abilities paired with first-rate people skills.
Attentive Waitress known for highly productive and efficient task completion. Specialize in customer service, time management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring seamless dining experiences for guests.
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Waitress
Marietas
Santee, California
07.2024 - Current
- Provided excellent customer service to enhance dining experience.
- Took and processed customer orders accurately and efficiently.
- Served food and beverages in a timely manner to guests.
- Maintained cleanliness of tables and dining area throughout shifts.
- Assisted with menu recommendations based on customer preferences.
- Collaborated with kitchen staff to ensure smooth service flow.
- Handled cash transactions and processed payments securely.
- Resolved customer complaints promptly to ensure satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Head Hostess
Marietas
Santee, California
06.2024 - Current
- Greeted and seated guests promptly to ensure a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and guest flow.
- Collaborated with servers to coordinate efficient service during peak hours.
- Trained new hostesses on customer service standards and operational procedures.
- Addressed guest inquiries and concerns to enhance overall dining experience.
- Monitored dining area for cleanliness and readiness before guest arrivals.
- Assisted in special event planning, ensuring seamless execution of arrangements.
- Communicated wait times effectively to manage guest expectations and satisfaction.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Trained new staff on proper hosting procedures and policies.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Answered customers' questions about hours, seating, current wait time, and other information.
- Assisted with seating arrangements for large groups and special occasions.
- Answered telephone to provide dining information and take reservations.
- Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
- Resolved conflicts between customers in an efficient and professional manner.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Greeted guests upon arrival and escorted them to their tables.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
- Maintained accurate records of reservations and wait times.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Anticipated potential problems and took appropriate action to prevent them from occurring.
- Collaborated with other departments to coordinate events or services as needed.
- Provided excellent customer service to ensure guest satisfaction.
- Ensured that the dining room was always clean, organized, and presentable.
- Set up and decorated menu marketing boards with current meal and drink specials.
- Adhered strictly to health codes by ensuring all food preparation areas were clean at all times.
- Enhanced guests' experiences by fulfilling special requests during visits.
Education
Associate of Applied Science - Allied Health
Southwestern College
Chula Vista, CA 08.2025 - 11.2025
Chula Vista High School
Chula Vista, CASkills
- Multitasking
- Social
- Great at communicating
- Very attentive
- Fast learner
- Bilingual
- Easy going
- Team collaboration
- Patient care
- Time management
- Food safety
- Conflict resolution
- Attention to detail
- Cash handling
- Menu knowledge
- Basic math
- Beverage service
- Reservation management
- Dining customer service
- Order management
- Plate carrying techniques
- Performance improvement
- Verbal and written communication
- Stress management
- Greeting guests
- Complaint resolution
- Strong multitasking
- Menu memorization
Timeline
Associate of Applied Science - Allied Health
Southwestern College
08.2025 - 11.2025
Waitress
Marietas
07.2024 - Current
Head Hostess
Marietas
06.2024 - Current
Chula Vista High School