Yuliet San Roman
Miami,FL
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
14
14
years of professional experience
Work History
Real Estate Agent
Remax Advance Realty II
07.2021 - Current
- Negotiated contracts as skilled representative for either side, obtaining favorable terms for clients and smoothing process.
- Skillfully managed sales processes from listing and marketing through final closings.
- Accommodated customers’ schedules by remaining open to showing properties at any reasonable hour.
- Boosted sales by incorporating smart social media marketing and eye-catching photography.
Bartender
Oceans Ten
01.2017 - 04.2020
- Provided excellent customer service and ensured that all of the customers were well taken care of.
- Participated as an excellent team member to accomplish goals and objectives established by the company.
- Exceeded customer service expectations to earn positive feedback.
- Promoted warm, fun atmosphere for guests and team members.
- Greeted guests to provide warm welcome and promote good customer service.
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business.
- Earned shift lead opportunities based on performance.
Restaurant Manager
Columbus Restaurant
04.2014 - 01.2017
- Recruited, trained and mentored new staff to deliver top-quality customer service.
- Assisted employees in understanding guest needs, providing guidance and constructive feedback.
- Sought to improve business operations continuously through team training, customer engagement and marketing strategy.
- Conversed with guests informally to obtain feedback on overall customer satisfaction.
- Demonstrated leadership, exemplary customer service and friendly, professional demeanor.
- Responded to guest concerns and complaints to achieve positive resolution.
- Developed weekly work schedule to meet business demands.
- Fostered positive work culture by promoting teamwork and open communication among staff members.
Salesperson
De Armas Jewerly
01.2010 - 03.2014
- Reported on sales transactions and expenses accurately.
- Exceeded sales objectives to capture new leads and customers.
- Overcame objections with successful product demonstrations and persuasive communication skills.
- Provided continued customer support after closing sales.
- Shared best practices with fellow sales representatives during team meetings or informal discussions.
- Participated in regular sales meetings and presented progress reports on assigned territory.
- Worked to build relationships with customers and built potential for additional sales.
Education
Registered Behavior Technician
Behavior Analyst Certification Board
Miami, FL03.2024
Real Estate
Gold Coast
Miami, FL07.2021
English
Miami Dade College
Miami, FL01.2012
Dental Assisting
Compu-Med Vocational Careers - Miami
Miami, FL01.2011
English As A Second Language
Sandhills Community College
Pinehurst, NC09.2006
Skills
- Teamwork and Collaboration
- Punctuality and Attendance
- Patience and Empathy
- Attention to Detail
- Sales Experience
- Management Experience
- Good verbal communication
- Very Responsible
- Discipline and organized
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Real Estate Agent
Remax Advance Realty II
07.2021 - Current
Bartender
Oceans Ten
01.2017 - 04.2020
Restaurant Manager
Columbus Restaurant
04.2014 - 01.2017
Salesperson
De Armas Jewerly
01.2010 - 03.2014
Registered Behavior Technician
Behavior Analyst Certification Board
Real Estate
Gold Coast
English
Miami Dade College
Dental Assisting
Compu-Med Vocational Careers - Miami
English As A Second Language
Sandhills Community College
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