Erika Small
Granite Bay,CA
Summary
Service-driven professional. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly adapting to team environment and customer service.
Overview
12
12
years of professional experience
Work History
Real Estate Agent
EXP Realty Of California
Roseville, CA
10.2021 - Current
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Showed residential properties and explained features, value and benefits of available homes.
- Maintained current and accurate CRM database of prospective customers.
- Managed real estate transactions from initiation to closing.
Real Estate Agent
Keller Williams - El Dorado Hills
El Dorado Hills, CA
08.2020 - 10.2021
Health Club Owner
Well Fit Health Club
Auburn, CA
06.2013 - 11.2017
- Maintained facility
- Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
- Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Educated patrons on facilities, entertainment options and rules and regulations.
- Payroll
- Scheduled staff
Non-Profit Director
Run It Forward
Sacramento, CA
08.2011 - 09.2015
- Strengthened product branding initiatives and coordinated effective marketing campaigns.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Led staff meetings for team of 18
- Raised funds
- Coordinated tour across country with recipient school's and sponsors
Education
Associate of Arts - Theater Arts
Skills
- Calm Under Pressure
- Teamwork and Collaboration
- Time Management
- Professional and Courteous
- Buyer contracts
- Contract Negotiation
- Excellent teamwork
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Real Estate Agent - EXP Realty Of California
10.2021 - Current
Real Estate Agent - Keller Williams - El Dorado Hills
08.2020 - 10.2021
Health Club Owner - Well Fit Health Club
06.2013 - 11.2017
Non-Profit Director - Run It Forward
08.2011 - 09.2015
California State University - East Bay - Associate of Arts, Theater Arts