Garry Hale
Woodstock,GA
Summary
Dynamic Service Advisor with a proven track record at AAA Auto Club South, excelling in customer service and complaint resolution. Expert in service scheduling and workflow management, I consistently enhanced customer satisfaction ratings through effective communication and relationship building. Committed to delivering quality service and fostering team collaboration.
Overview
23
23
years of professional experience
Work History
Real Estate Agent
Keller Williams
WOODSTOCK,GA
09.2023 - 05.2025
- Developed comprehensive market analyses to identify investment opportunities and guide client decisions.
- Facilitated negotiations between buyers and sellers to achieve favorable outcomes for all parties involved.
- Cultivated strong relationships with clients through personalized service and effective communication strategies.
- Managed property listings, ensuring accurate information and appealing presentations to attract potential buyers.
Service Advisor
AAA Auto Club South
Roswell, GA
10.2014 - 04.2022
- Provided expert guidance on vehicle maintenance and repair options to customers.
- Assisted in scheduling service appointments and managing workflow efficiency.
- Collaborated with technicians to ensure accurate diagnosis and timely repairs.
- Maintained detailed service records, enhancing customer follow-up processes.
- Led customer satisfaction initiatives, achieving higher feedback ratings consistently.
Store Manager
DW Campbell
Kennesaw, GA
06.2002 - 09.2014
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Managed inventory control processes to maintain optimal stock levels and reduce waste.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented sales strategies that improved customer engagement and satisfaction scores.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Education
No Degree - Business
Kennesaw State University
Kennesaw, GA05-1979
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Listening skills
- Service estimates
- Service recommendations
- Handling customer complaints
- Team player mentality
- Complaint resolution
- Price quoting
- Service scheduling
- Goal-oriented mindset
- Workflow management
- Repairs scheduling
- Client rapport
- Customer relationship management
- Documentation and reporting
- Team collaboration
- Customer retention
- Cost estimation
- Warranty claims process management
- Quality inspection
- Repair quality inspections
- Bill preparation
- Customer consulting
- Maintenance reporting
- Relationship building
- Problem resolution
- Customer relations
- Teamwork and collaboration
- Understanding customer needs
- Administrative and office support
- Calm and professional under pressure
- Professional telephone demeanor
- Training development aptitude
- Issue and complaint resolution
- Product knowledge
- Service standard compliance
- Store maintenance
- Calm under pressure
- Policies and procedures adherence
Timeline
Real Estate Agent
Keller Williams
09.2023 - 05.2025
Service Advisor
AAA Auto Club South
10.2014 - 04.2022
Store Manager
DW Campbell
06.2002 - 09.2014
No Degree - Business
Kennesaw State University