Lana Aldous

• Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
• Developed and maintained relationships with clients through networking, postcards and cold calling.
• Collected fees and documented payment processes for property transactions.
• Communicated with clients to understand property needs and preferences.
• Negotiated, facilitated and managed real estate transactions.
• Presented purchase offers to sellers for consideration.
• Maintained connections with clients to encourage repeat business and referrals.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Used NTREIS and other realtor databases to find properties for clients.
• Advertised client properties through websites, social media and real estate guides.

*1997-2004 I worked as a gate agent checking in passengers and loading passengers onboard the aircraft.

*2004-current I work as an agent on the ramp in SLC. I load customers baggage on aircraft, I was then promoted to the RTSM Transfer dispatch position where I took radio calls from the tower, answered phone calls, make sure that employees were at their flights on time, and assigned agents to meet flights and deliver customers bags.

*During our Covid operation, I volunteered to work on the ticket counter assisting passengers with checking in their luggage and ticketing needs.

• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
• Responded proactively and positively to rapid change.
• Delivered prompt service to prioritize customer needs.