Yuliia Tsitska
Arlington Heights,IL
Summary
I am amazed at how developed librarianship is in the United States. I would really like to become part of your team. I have experience working in a large company in parcel delivery, sorting, data processing, customer service, team goals.
Overview
16
16
years of professional experience
Work History
Cashier
NovaPay
01.2016 - 09.2023
- NovaPay is an international financial service that provides Ukrainians with financial services online and through the Nova post branch network
- Welcomed customers and helped determine their needs.
- Generated reports and maintained up-to-date records of transactions
- Processed credit and debit transactions in a customer service-oriented environment
- Demonstrated excellent customer service skills to ensure satisfaction
- Balanced cash register and receipts at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Post office operator
Nova Poshta (New Post)
11.2012 - 09.2023
- The entire range of logistics services, fast and reliable delivery of documents, correspondence and letters
- Processed mail for outbound shipment, including sorting, weighing, and affixing appropriate postage
- Processed money orders and other financial services
- Answered customer inquiries and provided accurate information regarding postal regulations and services
- Handled customer complaints in a professional manner
- Verified customer information and collected payments for services.
Sales Associate for Handmade Jewelry
Monpacie
07.2011 - 09.2011
- Organized in-store promotions and events;
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Create handmade jewelry and conduct masterclasses;
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Clerk/Cashier
Kodak PhotoLab
03.2008 - 01.2010
- Managed cash register, processed transactions, and provided excellent customer service;
- Assisted customers with photo printing services and answered inquiries about photography products;
- Maintained cleanliness and organization of the store, including stocking shelves and inventory management;
- Collaborated with the photo lab team to ensure efficient workflow and timely order processing;
- Handled customer complaints and issues professionally and resolved them to customer satisfaction.
Education
Master's in Innovation management - Business Management
Ternopil Ivan Puluj National Technical University
Ternopil, Ukraine12.2012
Bachelor's Degree in Management -
Ternopil Ivan Puluj National Technical University
Ternopil, Ukraine06.2011
Junior Specialist - Organization of Activities
Ternopil Professional College
Ukraine03.2008
High School Diploma -
Ternopil Professional College
Ukraine06.2005
Skills
- Attention to detail
- Adaptable and Flexible
- Critical Thinking
- Payment Processing
- Customer Service
- Customer Assistance
- Material Shelving
- Computer Assistance
- Database Management
- Materials Management
Personal Information
Circulation Assistant
Hobbies and Interests
Cross Stitching
Author - Stephen King
Languages
Ukrainian
Russian
English
Timeline
Cashier
NovaPay
01.2016 - 09.2023
Post office operator
Nova Poshta (New Post)
11.2012 - 09.2023
Sales Associate for Handmade Jewelry
Monpacie
07.2011 - 09.2011
Clerk/Cashier
Kodak PhotoLab
03.2008 - 01.2010
Master's in Innovation management - Business Management
Ternopil Ivan Puluj National Technical University
Bachelor's Degree in Management -
Ternopil Ivan Puluj National Technical University
Junior Specialist - Organization of Activities
Ternopil Professional College
High School Diploma -
Ternopil Professional College
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