Yulissa Ferreira
Aromas,CA
Summary
Fantastic critical thinker with great memory and efficiently organize vast amounts of data. Great at performing internal audits, conducting investigative reporting and transcribing information.
Overview
2022
2022
years of professional experience
Work History
Compliance Specialist
Blackhawk Network
- Enhanced company compliance by developing and implementing comprehensive policies and procedures.
- Managed the ServiceNow ticketing system for the Security GRC team
- Reviewed audit and monitoring reports related to consumer and client activities.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
Security Assistant
Blackhawk Network
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in security management.
- Created content for the Security Awareness intranet site for global Blackhawk Network users
- Created Information Security newsletters that were sent out to global Blackhawk Network users
- Streamlined communication between security team members, resulting in improved coordination during critical incidents.
Beauty Advisor
Ulta Beauty
12.2019 - 07.2021
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
Cashier
McDonald’s
08.2016 - 07.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Editorial Assistant
College of Humanities and the Arts
01.2020 - 05.2020
- Conducted interviews with industry professionals, adding depth and credibility to published articles.
- Managed social media accounts, increasing engagement and promoting brand awareness.
- Created marketing emails for the College of Humanities and the Arts
Cashier
Taco Bell
06.2015 - 12.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
B.A. - English with a Concentration in Professional and Technical Writing
San Jose State University
05.2020
M.A. - English
San Jose State University
05.2025
Skills
- Strong verbal communication
- Project management
- Detail oriented
- Compliance Oversight
- Compliance knowledge
Languages
Spanish
Native or Bilingual
Timeline
Editorial Assistant
College of Humanities and the Arts
01.2020 - 05.2020
Beauty Advisor
Ulta Beauty
12.2019 - 07.2021
Cashier
McDonald’s
08.2016 - 07.2021
Cashier
Taco Bell
06.2015 - 12.2019
M.A. - English
San Jose State University
Compliance Specialist
Blackhawk Network
Security Assistant
Blackhawk Network
B.A. - English with a Concentration in Professional and Technical Writing
San Jose State University
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