Yulissa Fuentes
Portland,OR
Summary
Results-driven professional with extensive experience in food service and package handling. Demonstrated problem-solving skills and effective communication enhance team dynamics and workflow. Consistently achieves work goals while improving customer satisfaction. Committed to continuous learning to meet evolving goals and needs.
Overview
6
6
years of professional experience
Work History
Shift Manager in Training
McDonald's
Hillsboro, Oregon
03.2022 - 09.2024
- Delivered exceptional customer service, enhancing overall dining experience.
- Resolved customer complaints in a timely manner, keeping customer satisfaction a priority.
- Ensured food quality and presentation met standards before serving to customers.
- Communicated effectively with other managers regarding staffing needs throughout the day and week.
- Maintained cleanliness, organization, storage, and sanitation of food and beverage products to uphold quality standards.
Package Handler
.
Beaverton, Oregon
02.2021 - 01.2022
- Carried packages weighing up to 50lbs during shipping operations. and was capable of using pallet jack.
- Streamlined package handling processes through collaboration with team members.
- Improved workflow through collaboration with team members to enhance overall productivity.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Followed company policies and procedures for secure package handling.
- Updated task status in computer system to ensure smooth transition for next station.
Shift Leader
Jack in the Box
Hillsboro, Oregon
10.2018 - 08.2020
- Aligned department with sales and profit objectives by minimizing waste and identifying revenue generation opportunities.
- Resolved customer complaints promptly and professionally to maintain a high level of satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw cleaning of dining areas, restrooms, kitchen, and floors to ensure a safe and sanitary environment for customers and staff.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts and counting the safe.
- Assessed reports to realign with the target during peak hours.
Education
GED -
Portland Community College
Portland, OR07-2026
Skills
- Customer service
- Customer complaint handling
- Conflict resolution
- Quality assurance
- Operational oversight
- Training and development
- Employee training
- Team collaboration
- Time management skills
- Documentation and reporting
- Leadership presence
- Problem solving
- Excellent communication
- Staff motivation
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Shift Manager in Training
McDonald's
03.2022 - 09.2024
Package Handler
.
02.2021 - 01.2022
Shift Leader
Jack in the Box
10.2018 - 08.2020
GED -
Portland Community College