Yulissa Mendoza
Dallas,TX
Summary
Scale House Operator with high level of accuracy to properly document collected materials as well as many years of experience in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. I'm also an ongoing professional with background in resolving issues and assisting with operations. My ability to be organized and to be a motivated individual, eager to utilize time management and organizational skills across diverse settings makes me a great candidate for team work. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
Language
8
8
years of professional experience
Work History
Scale Operater
Cyclone Recycling
11221 Tantor Rd Dallas TX 75229
10.2025 - Current
- Creating and closing tickets/shipments as they come in and leave the facility.
- Monitored material flow to maintain efficiency in recycling processes.
- Documented weight data accurately for inventory management and reporting purposes.
- Identified opportunities for process improvements, enhancing overall operational efficiency.
- Maintained smooth operations by promptly addressing any scale malfunctions or issues.
- Communicated with operators to share information related to product.
- Collaborated with facility staff to streamline processes, resulting in reduced wait times for customers.
- Followed up with customers to handle delays or other issues.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Ensured money was being received and accounted for upon arrival.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Trained newcomers for positions regarding Scale Operator and cashier register.
- Communicated well with yard workers to ensure correct material is being shipped.
- Maintained a healthy relationship by offering help in areas that were needed.
- Completed Spreadsheet log on excell to ensure dispatch was assigning carriers to our shipments efficiently.
- Communicated with drivers on ETA for appointment arrivals.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
CSR
Nippon Express USA
2520 Esters Blvd
02.2025 - 08.2025
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and backed up other customer service managers.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Identified and resolved discrepancies and errors in customer accounts.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Created and maintained detailed database to develop promotional sales.
Scale Operator
Venture Metals Inc
Dallas, TX
02.2022 - 11.2024
- Mastered the use of Scrap Dragon program to assist and help assist others.
- Assisted in training new employees on proper scale operations techniques.
- Directed customers and employees on proper waste management procedures.
- Communicated with supervisors regarding any discrepancies between the actual weight and the target weight of a product or material.
- Greeted customers, directed haulers and answered questions accurately.
- Collaborated with colleagues across multiple departments in order to coordinate activities related to scale operations projects.
- Inspected incoming loads for prohibited materials.
- Identified and reported problems and gathered necessary information to develop solutions.
- Monitored and adjusted process variables to ensure product specifications were met.
- Checked incoming shipments against packing slips for accuracy in quantity and type of items received.
- Maintained positive working relationship with fellow staff and management.
- Provided technical support to other departments as needed related to scale operations activities.
- Provided scale tickets to customers and documented incoming waste.
Data Entry Clerk
CTDI - Communications Test Design
Flower Mound, TX
11.2021 - 02.2022
- Data Entry
- Reviewing and checking monitors in a timely manner.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Followed data program techniques and procedures to maintain data entry requirements.
Scale Clerk
Waste Managment
Ferris, TX
05.2018 - 04.2021
- Maintained accurate records of incoming and outgoing shipments.
- Processed paperwork associated with weighing activities such as bills of lading, invoices.
- Maintained cleanliness of the scale house area by sweeping floors, wiping down surfaces.
- Answered questions related to categorization of waste.
- Utilized problem-solving skills when resolving customer complaints or disputes.
- Gave scale tickets to customers, signed waste manifests and documented incoming waste.
- Greeted customers, directed haulers and answered questions accurately.
- Reported customer and supplier problems to management team to enable quick resolution.
- Obtained information regarding material entering landfill to determine appropriate billing information for customers.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
WIlmer-Hutchins High School
Hutchins, TX05-2016
Skills
- Time management
- Data entry proficiency
- Radiation detection
- Shipping documentation
- Waste documentation
- Outbound scale operations
- Recieving inbounds
- Scheduling outbounds
- Customer service
- Document management
- Accurate recordkeeping
- Communication
- Typing skills
- word/excel use
- Scheduling
- Follow-up skills
- Prioritization
- Staff training
Languages
Spanish
Professional Working
Timeline
Scale Operater
Cyclone Recycling
10.2025 - Current
CSR
Nippon Express USA
02.2025 - 08.2025
Scale Operator
Venture Metals Inc
02.2022 - 11.2024
Data Entry Clerk
CTDI - Communications Test Design
11.2021 - 02.2022
Scale Clerk
Waste Managment
05.2018 - 04.2021
High School Diploma -
WIlmer-Hutchins High School