Yulissa Silva
Dallas
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
3
3
years of professional experience
Work History
FRONT DESK RECEPTIONIST
Salon 5014
12.2023 - 06.2025
- Proficiency in scheduling and POS systems.
- Managed daily operations including restocking retail products, processing payments, scheduling appointments, etc.
- Executed closing procedures each evening to ensure smooth operations.
- Maintained a clean and inviting waiting area.
- Facilitated communication between stylists to enhance overall customer service.
- Promoted retail products to enhance sales and customer satisfaction.
- Handled inventory management along with sales summaries to support business efficiency.
SERVER ASSISTANT/BUSSER
Goodfriend Beer Garden & Burger House
07.2022 - 10.2023
- Provided friendly and attentive customer service to ensure a pleasant dining experience.
- Collaborated with staff to streamline workflow during busy periods, enhancing service speed and quality.
- Remained professional under pressure during peak business hours.
- Maintained clean and organized work environment by wiping down tables, sweeping floors, restocking supplies, contributing to overall guest satisfaction.
- Trained new employees on restaurant procedures including customer service techniques.
Education
BS - Criminal Justice
UNIVERSITY OF NORTH TEXAS AT DALLAS
03-2026
Diploma -
BRYAN ADAMS HIGH SCHOOL LEADERSHIP ACADEMY
05-2023
Skills
- Front desk management
- Excellent Customer Service
- Proficient Communication Skills
- Fast-paced adaptability
- Efficient Time Management Skills
- Capacity To Learn & Train Quickly
- Strong Ability To Take Directions
- Strong Work Ethic
Contacts References
- Josh Yuengling, +1 214-577-4890, Reference from Goodfriend Beer Garden & Burger House
- Liam Walker, +1 945-985-1839, Reference from Salon 5014
Timeline
FRONT DESK RECEPTIONIST
Salon 5014
12.2023 - 06.2025
SERVER ASSISTANT/BUSSER
Goodfriend Beer Garden & Burger House
07.2022 - 10.2023
BS - Criminal Justice
UNIVERSITY OF NORTH TEXAS AT DALLAS
Diploma -
BRYAN ADAMS HIGH SCHOOL LEADERSHIP ACADEMY