Yulissa Villamar
Fort Lauderdale,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Concierge Representative
MIGUEL MARIA TEAM
Weston, FL
05.2022 - Current
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Used coordination and planning skills to achieve results according to schedule.
- Handled 60 calls per day to address customer inquiries and concerns.
Line Leader
Sharp Healthcare
ALLENTOWN, PA
09.2020 - 06.2022
- Assessed processes and production lines for proper setup per instructions and procedures.
- Maintained communication across key departments and senior leadership team.
- Safely operated production and manufacturing systems to avoid accidents and mishaps.
- Supervised updating procedures for working documents such as shift reports and handovers.
- Cut equipment costs by 99% by thoroughly cleaning and inspecting equipment after each shift to maintain functionality
Restaurant Hostess
EAST SIDE DINER
ALLENTOWN, PA
08.2020 - 02.2021
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Education
No Degree - Business Administration
Technical University of Loja
GUAYAQUIL-ECUADOR 08.2018 - 02.2019
High School Diploma -
Santo Domingo De Guzmán Experimental Bilingual HS
GUAYAQUIL-ECUADOR 04.2010 - 03.2016
Skills
Guest experiences
undefinedCertification
Cabin crew intensive international program
Timeline
Concierge Representative
MIGUEL MARIA TEAM
05.2022 - Current
Line Leader
Sharp Healthcare
09.2020 - 06.2022
Restaurant Hostess
EAST SIDE DINER
08.2020 - 02.2021
No Degree - Business Administration
Technical University of Loja
08.2018 - 02.2019
High School Diploma -
Santo Domingo De Guzmán Experimental Bilingual HS
04.2010 - 03.2016
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