Yulissa Villamar
Fort Lauderdale,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Concierge Representative
MIGUEL MARIA TEAM
Weston, FL
05.2022 - Current
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Used coordination and planning skills to achieve results according to schedule.
- Handled 60 calls per day to address customer inquiries and concerns.
Line Leader
Sharp Healthcare
ALLENTOWN, PA
09.2020 - 06.2022
- Assessed processes and production lines for proper setup per instructions and procedures.
- Maintained communication across key departments and senior leadership team.
- Safely operated production and manufacturing systems to avoid accidents and mishaps.
- Supervised updating procedures for working documents such as shift reports and handovers.
- Cut equipment costs by 99% by thoroughly cleaning and inspecting equipment after each shift to maintain functionality
Restaurant Hostess
EAST SIDE DINER
ALLENTOWN, PA
08.2020 - 02.2021
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Education
No Degree - Business Administration
Technical University of Loja
GUAYAQUIL-ECUADOR 08.2018 - 02.2019
High School Diploma -
Santo Domingo De Guzmán Experimental Bilingual HS
GUAYAQUIL-ECUADOR 04.2010 - 03.2016
Skills
Guest experiences
Vendor interaction
Guest accommodations
Telephone etiquette
Reservations management
Interpersonal communications
Conference and meeting planning
Administrative support
Guest services
Quality assurance
Cash Handling
Accommodations
Certification
Cabin crew intensive international program
Timeline
Concierge Representative
MIGUEL MARIA TEAM
05.2022 - Current
Line Leader
Sharp Healthcare
09.2020 - 06.2022
Restaurant Hostess
EAST SIDE DINER
08.2020 - 02.2021
No Degree - Business Administration
Technical University of Loja
08.2018 - 02.2019
High School Diploma -
Santo Domingo De Guzmán Experimental Bilingual HS
04.2010 - 03.2016