Nevaeh Moon
Des Moines,IA
Summary
Proven leader with a track record of enhancing guest satisfaction at The Spa At West Glen through exceptional communication and concierge software expertise. Skilled in multitasking and problem-solving, significantly improved operational efficiency and customer service. Excelled in training staff and streamlining front desk operations, demonstrating a strong work ethic and initiative-taking approach.
Overview
9
9
years of professional experience
Work History
Concierge Representative
The Spa At West Glen
09.2022 - Current
- Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
- Streamlined front desk operations for improved efficiency and reduced wait times for guests.
- Maintained up-to-date knowledge of area attractions and events to provide accurate information to guests.
- Efficiently handled high volumes of phone calls while maintaining a calm demeanor under pressure.
- Monitored lobby appearance, keeping it clean and welcoming at all times.
- Conducted regular audits of available resources such as maps and brochures, maintaining a well-stocked concierge desk.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Proactively identified opportunities to enhance the overall guest experience by anticipating their needs.
- Provided seamless check-in and checkout experiences, ensuring all guest needs were met during their stay.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Assistant Manager
Casey’s General Store
02.2016 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Des Moines East High School
Des Moines, IA05.2021
Skills
Strong multitasking
Timeline
Concierge Representative
The Spa At West Glen
09.2022 - Current
Assistant Manager
Casey’s General Store
02.2016 - 08.2022
High School Diploma -
Des Moines East High School
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