Nevaeh Moon
Des Moines,IA
Summary
Proven leader with a track record of enhancing guest satisfaction at The Spa At West Glen through exceptional communication and concierge software expertise. Skilled in multitasking and problem-solving, significantly improved operational efficiency and customer service. Excelled in training staff and streamlining front desk operations, demonstrating a strong work ethic and initiative-taking approach.
Overview
9
9
years of professional experience
Work History
Concierge Representative
The Spa At West Glen
West Des Moines, IA
09.2022 - Current
- Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
- Streamlined front desk operations for improved efficiency and reduced wait times for guests.
- Maintained up-to-date knowledge of area attractions and events to provide accurate information to guests.
- Efficiently handled high volumes of phone calls while maintaining a calm demeanor under pressure.
- Monitored lobby appearance, keeping it clean and welcoming at all times.
- Conducted regular audits of available resources such as maps and brochures, maintaining a well-stocked concierge desk.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Proactively identified opportunities to enhance the overall guest experience by anticipating their needs.
- Provided seamless check-in and checkout experiences, ensuring all guest needs were met during their stay.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Assistant Manager
Casey’s General Store
Altoona, IA
02.2016 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Des Moines East High School
Des Moines, IA05.2021
Skills
Strong multitasking
Exceptional communication
Initiative-taking
Upselling strategies
Concierge software knowledge
Basic accounting
Strong Work Ethic
Customer Service
Cash Handling
Effective problem solving
Guest experiences
Guest Services
Training and mentoring
Guest accommodations
Team Supervision
Telephone Etiquette
Timeline
Concierge Representative
The Spa At West Glen
09.2022 - Current
Assistant Manager
Casey’s General Store
02.2016 - 08.2022
High School Diploma -
Des Moines East High School