Yuliya Belkot
Sevierville,TN
Summary
I am experienced with managing front-of-house operations, ensuring high standards in any aspect of the business. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Utilizing effective team leadership and conflict resolution skills.
I know how to work in a high-volume environment of hospitality business, facing professional challenges and problem-solving expertise.
I am organized and attentive to details during the payroll processing, making sure all aspects of payroll are maintained and stresless.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Payroll Administrator
Local Goat New American Restaurant
Pigeon Forge, TN
04.2022 - Current
- Processed payroll for bi-weekly cycles, ensuring accuracy and compliance with regulations.
- Managed employee records and maintained confidentiality of sensitive information.
- Reconciled payroll discrepancies by analyzing data and coordinating with relevant departments.
- Developed training materials for team members to streamline onboarding processes and improve knowledge retention.
- Processed payroll garnishments such as tax liens and child support.
FOH Manager
Local Goat New American Restaurant
Pigeon Forge, TN
07.2016 - Current
- Oversaw daily front-of-house operations, ensuring optimal guest experiences and service quality.
- Trained and mentored staff on customer service standards and operational protocols.
- Developed and implemented processes to enhance efficiency in order management and table turnover.
- Analyzed customer feedback data to identify areas for improvement in service delivery and overall experience.
- Resolved guest concerns promptly, ensuring satisfaction and loyalty through exceptional service.
Retail Sales Executive
Local Goat New American Restaurant
Pigeon Forge, TN
07.2016 - Current
- Stocked retailed items at both restaurant locations (Pigeon Forge and Ooltewah). Managed inventory effectively to ensure optimal stock levels and variety.
- Conducted weekly merchandise audits to maintain accurate inventory records and minimize shrinkage losses.
- Managed merchandise warehouse, processes inventory counts and orders. Designed new retail items and worked with different vendors nationwide.
- Attended annual gift shows to meet new vendors and find new profitable retail items.
- Managed online retail store and shipped orders nationwide.
Server
JT Hannah's Kitchen
Pigeon Forge, TN
01.2013 - 07.2016
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Retail Sales Associate
The Toy Chest
Pigeon Forge, TN
01.2013 - 07.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Monitored inventory levels, ensuring timely restocking of merchandise to meet customer demand.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
Education
Bachelor in Journalism And Public Communications - Public Communication And Relationship
Ivan Franko National University of Lviv
Lviv, Ukraine05-2013
Skills
- Reliability
- Organization
- Team work
- Consistency
- Quick learner
- Problem solving
- Strong work ethic
Certification
- TN ABC License
- Serv Safe Certification
Timeline
Payroll Administrator
Local Goat New American Restaurant
04.2022 - Current
FOH Manager
Local Goat New American Restaurant
07.2016 - Current
Retail Sales Executive
Local Goat New American Restaurant
07.2016 - Current
Server
JT Hannah's Kitchen
01.2013 - 07.2016
Retail Sales Associate
The Toy Chest
01.2013 - 07.2016
Bachelor in Journalism And Public Communications - Public Communication And Relationship
Ivan Franko National University of Lviv