Yuliya Tovt
Tampa,FL
Summary
Operations Specialist with experience developing realistic solutions to assure satisfactory consumer and customer experiences. Fluency in Russian and Ukrainian . Committed to resolving problems and maintaining accurate metrics and reports. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Freelancer
L’Oreal, Nordstrom
Tampa , FL
11.2021 - Current
- Educated staff on organizational mission and goals to help employees achieve success.
- Observed packing operations to verify conformance to specifications.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Sales Associate
Macy’s
Tampa , FL
08.2013 - 07.2020
- Maintained records related to sales, returns and inventory availability.
- Provided positive first impressions to welcome existing, new and potential customers.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Sales Associate
Victoria’s Secret
Tampa , FL
07.2007 - 08.2013
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
Bachelor of Science - Management
Odessa University of Economy
Odessa Ukraine 05.2006
High School Diploma -
Odessa College of Art And Culture
Odessa, Ukraine 05.1988
Skills
- Flexible and Adaptable
- Basic Math
- Cultural Awareness
- Attention to Detail
- Collaboration
- Self-Motivated
- Analytical and Critical Thinking
- Project Management
Timeline
Freelancer
L’Oreal, Nordstrom
11.2021 - Current
Sales Associate
Macy’s
08.2013 - 07.2020
Sales Associate
Victoria’s Secret
07.2007 - 08.2013
Bachelor of Science - Management
Odessa University of Economy
High School Diploma -
Odessa College of Art And Culture