Yuliyana Walbert
Alburtis,PA
Summary
Driven professional with a proven track record in operations support and customer service, exemplified during tenure at McDonald's. Skilled in safe food handling and fostering teamwork, and excel in fast-paced environments, ensuring high standards of cleanliness and efficiency. Demonstrates exceptional organizational skills and a commitment to enhancing customer satisfaction and operational success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level customer service position. Ready to help the team achieve company goals.
Overview
5
5
years of professional experience
Work History
Volunteer
Seisholtzville Fire Co. Station 39
2021.11 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Fast Food Worker
McDonald's
2023.06 - 2023.08
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Made change and returned correct cash and coin to patrons.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Accurately operated cash register to process customer payments.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Documented customer orders and conveyed special requests to kitchen staff.
Pet Sitter
Kris Vierling
2019.12 - 2021.07
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Prepared food and water following instructions from pet owners.
Education
No Degree -
Pacyber
PennsylvaniaNo Degree -
Emmaus High School
Emmaus, PASkills
- Data Entry
- Flexible Schedule
- Computer Skills
- Operations Support
- Food Distribution
- Relationship Building
- Teamwork and Collaboration
- Team Collaboration
- Organized and Efficient
- Customer Service
- Food presentation
- Restaurant Operations
- Order Management
- Safe Food Handling
- Money Handling
- Accustomed to shift work
- Cleaning and sanitation
- Meal Preparation
- Food Safety Compliance
- Organized multi-tasker
- Late-night shift availability
- Good with Numbers and math
Timeline
Fast Food Worker
McDonald's
2023.06 - 2023.08
Volunteer
Seisholtzville Fire Co. Station 39
2021.11 - Current
Pet Sitter
Kris Vierling
2019.12 - 2021.07
No Degree -
Pacyber
No Degree -
Emmaus High School
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