Ernesto Antonio Argueta
Charlotte,NC
Summary
Caring and skilled Customer service Specialist, passionate about positively impacting programs and helping participants by providing expert support. Familiar with customer service and customer intake and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.
Overview
11
11
years of professional experience
Work History
Case Manager
Olive, Sanchez, & Associates
10.2023 - Current
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Prepared legal briefs, motions, and pleadings.
Legal Assistant/Paralegal
Sussman Law Firm, PLLC
02.2023 - Current
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Attended Calendar Calls and various other hearings on behalf of Attorney when permitted by Judge.
Legal Assistant/Office Administrator
Olive Law Firm
08.2022 - 02.2023
- Delivered clerical support by handling range of routine and special requirements.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
- Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.
Medical Interpreter
Atrium Healthcare
11.2020 - 03.2022
- Streamlined patient and provider interaction by providing channel of effective communication.
- Followed ethical codes to protect confidentiality of patient medical information.
- Equipped healthcare providers with cultural information to promote appropriate provision of health services.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
Medical Interpreter
Novant Health
12.2019 - 06.2020
- Translated procedural information to facilitate understanding between doctors and patients.
- Streamlined patient and provider interaction by providing channel of effective communication.
- Converted written materials from one language to another such as books, publications or web pages.
Laboratory Assistant
Novant Health
10.2018 - 12.2019
- Assisted pathology team with skilled analyses by preparing tissue samples.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
Office Manager
Best Rate Tree & Landscaping
06.2018 - 01.2019
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Immigration Assistant
UNISAL
03.2017 - 01.2019
- Contributed to client case file preparation and verified inclusion of required documentation.
- Conducted client intake interviews to determine client service need and eligibility.
- Analyzed client documentation and history to determine eligibility for immigration-related benefits.
- Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
Sales Executive
L'Oreal
12.2015 - 08.2018
- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
Customer Service Representative
Staples
10.2012 - 10.2015
- Regularly exceeded daily sales and product add-on quotas.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Applied Science - Paralegal Studies
Central Piedmont Community College
Charlotte, NC05.2023
High School Diploma -
Phillip O Berry Academy of Technology
Charlotte, NC06.2015
Skills
- Exceed expected goals and Performance
- MS Office Professional
- Spanish-English translation
- Native English and Spanish speaker
- Intermediate French
- Advanced Sign language
- Calm and Professional Under Pressure
- Client Needs Assessment
- Maintaining Client Records
- Teamwork and Collaboration
- Customer Service
Timeline
Case Manager
Olive, Sanchez, & Associates
10.2023 - Current
Legal Assistant/Paralegal
Sussman Law Firm, PLLC
02.2023 - Current
Legal Assistant/Office Administrator
Olive Law Firm
08.2022 - 02.2023
Medical Interpreter
Atrium Healthcare
11.2020 - 03.2022
Medical Interpreter
Novant Health
12.2019 - 06.2020
Laboratory Assistant
Novant Health
10.2018 - 12.2019
Office Manager
Best Rate Tree & Landscaping
06.2018 - 01.2019
Immigration Assistant
UNISAL
03.2017 - 01.2019
Sales Executive
L'Oreal
12.2015 - 08.2018
Customer Service Representative
Staples
10.2012 - 10.2015
Associate of Applied Science - Paralegal Studies
Central Piedmont Community College
High School Diploma -
Phillip O Berry Academy of Technology
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