Yulonda Love
DeSoto,TX
Summary
Accomplished leader with a robust background at the United States Postal Service, excelling in roles from Retail Sales Associate to District Manager. Demonstrated expertise in multi-unit management and sales management, with a proven track record of enhancing team performance through dynamic training and coaching. Skilled in leveraging leadership abilities to achieve significant improvements in operational efficiency and customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Finance Supervisor
United States Post Office
- Established key performance indicators that allowed for ongoing measurement of finance department productivity and effectiveness levels.
- Improved financial reporting accuracy by streamlining data collection processes and implementing stringent review procedures.
- Increased efficiency in financial operations by automating manual tasks and optimizing software systems usage.
- Strengthened relationships with key clients through effective negotiation strategies, resulting in increased revenue streams.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
District Manager
United States Postal Service, USPS
11.2022 - 05.2024
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
Customer Service Manager
United States Postal Service
08.2019 - 11.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Retail Sales Associate
United States Post Office
11.2017 - 10.2018
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
Education
Associate Of Applied Business - Business
Southern University And A&M College
Baton Rouge, LA05.1981
Skills
- Leadership skills
- Training and coaching
- Sales management
- Multi-unit management
Timeline
District Manager
United States Postal Service, USPS
11.2022 - 05.2024
Customer Service Manager
United States Postal Service
08.2019 - 11.2022
Retail Sales Associate
United States Post Office
11.2017 - 10.2018
Finance Supervisor
United States Post Office
Associate Of Applied Business - Business
Southern University And A&M College
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