Yulonda Richards-Williams
New Caney,TX
Summary
Passionate, customer-focused professional with a military background and 3+ years of experience in the aviation industry, seeking to join Southwest Airlines as a flight attendant. Committed to embodying Southwest’s purpose by connecting People to what’s important in their lives through a friendly, reliable, and low-cost air travel experience.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Spirit
Houston, TX
09.2021 - Current
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
Customer Service Representative
Enterprise Rent-A-Car
Helena, MT
07.2021 - 09.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving conflicts and complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Caregiver
Home Instead
Helena, MT
06.2021 - 09.2021
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Improved patient outlook and daily living through compassionate care.
Pharmacy Technician
US Army
Fort Lee, VA
10.2017 - 09.2020
- Assisted military pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
SMS Meet & Greet Customer Service Agent
SMS International Shore Operations
Miami , FL
05.2015 - 07.2016
- Provided outstanding service to new and returning passengers for multiple cruise lines. Attended closely to concerns and developing solutions that made their airport/port check in experience easier and sufficient prior to their departure.
- Improved customer service wait times to mitigate complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Education
High School Diploma -
Miami Senior High School
Miami, FL06.2016
Skills
- Team Leadership
- Creative Thinking
- Calm and Professional Under Pressure
- Time Management
- Customer Service
- FAA Regulations/Aircraft Safety
- Emergency Situations Management
- Public Interaction
- Verbal and Written Communication
- Conflict Mediation
- First Aid and CPR
Affiliations
- Kenner Army 5K Walk or Run
- Adopt a Highway Organizational clean up.
- Command Sergeant Major Coin for hard work and dedication to my Unit and Kenner Clinic.
- National Defense Service Award
References
- Elsie Federiskson, Kenner Pharmacy Technician, US Army (804)-892-2040
- Melody Neal, Kenner Pharmacy Technician, US Army (804)-386-9409
- Jah-Amor Britto, US Army Sergeant (845)-518-7079
- Denise Scott, Flight Attendant (813)-460-3783
Timeline
Flight Attendant
Spirit
09.2021 - Current
Customer Service Representative
Enterprise Rent-A-Car
07.2021 - 09.2021
Caregiver
Home Instead
06.2021 - 09.2021
Pharmacy Technician
US Army
10.2017 - 09.2020
SMS Meet & Greet Customer Service Agent
SMS International Shore Operations
05.2015 - 07.2016
High School Diploma -
Miami Senior High School