Yuly Henao
6778 Nw 186 Th ,FL
Summary
Dynamic professional with extensive experience at Chipotle Mexican grill as General manager, excelling in training management and team leadership. Proven track record in enhancing employee retention and driving business growth through effective coaching and strategic planning. Skilled in problem-solving and fostering collaboration, ensuring high-quality training and operational efficiency. Committed to delivering exceptional customer service and achieving organizational goals.
Overview
8
8
years of professional experience
Work History
Certified Training Manager
Chipotle
Miramar, FL
01.2020 - Current
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Increased employee retention by creating engaging, interactive learning experiences.
- Improved overall company performance by effectively managing the training budget and resources.
- Coached team members individually to enhance their skills and achieve professional growth.
General Manager
Chipotle
Miramar, FL
11.2017 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Implemented operational strategies and effectively built customer and employee loyalty.
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Multitasking Abilities
- Problem resolution
- Verbal communication
Timeline
Certified Training Manager
Chipotle
01.2020 - Current
General Manager
Chipotle
11.2017 - Current