Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Generic
YUMANA HUNEIDY

YUMANA HUNEIDY

Tampa,FL

Summary

Results-driven professional with 10 years of experience and focus on performance. Effectively resolves complaints and issues. Proficient in Windows and IOS. Focused Project Manager adept at planning, directing, and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training, and empowering team to excel in performance. Goal-driven Analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow, and production by uncovering trends affecting business success. Over 2 years of experience this industry.

Overview

15
15
years of professional experience

Work History

Asset Servicing Assoc Analyst

Citigroup Inc, CITI
Tampa, FL
07.2022 - Current
  • Reconciling and processing positions related to Corporate Action events
  • Revisions of communications, notifications and facilitating postings for Corporate Action or Proxy events
  • Performs analysis on issues to identify root cause
  • Create event for payments proposes
  • Resolving customer queries and monitoring escalated issues, providing efficient and effective customer service to Citi's clients
  • Communicating daily with management about productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
  • Facilitating training based on departmental staff needs and helping to respond to staff inquiries within disputes, as needed
  • Supporting a wide and diverse range of products and services
  • Assisting with ongoing Lean and process improvement projects.'
  • Resolving complex problems based on best practices/precedence, escalating as necessary
  • Adequately assessing risk when making business decisions, demonstrating consideration for the company's reputation, and protecting Citigroup, its customers, and assets, driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment with respect to personal behavior, conduct, and business practices, and escalating, managing, and reporting on risks and issues appropriately.

OPERATIONS CUSTOMER SERVICE SPECIALIST

Citigroup Inc
Tampa, FL
02.2022 - Current
  • Responsible for all clearance /investigations along with trade processing of customers' and firms' international and domestic securities and derivatives transactions
  • Ensure timely Pre-match, Client Services, Trade Processing
  • Monitor client's equity, fixed income activities, and ensure timely execution of securities settlements
  • Follows established procedures to identify and resolve problems related to securities
  • Makes evaluative judgments based on the analysis of factual information and provides assistance in the implementation of process improvements
  • Minimizes risk to the bank through increased knowledge of procedural requirements - understands and monitors errors to suggest solutions to reduce errors, and to adhere to audit and control policies
  • Manage client relationships and ensure timely resolution of investigations and queries
  • Client education - Serve as market expert and coach clients in adhering to LATAM capital market regulations
  • Effectively interact with other operating units and managers Identify and implement service enhancements and process improvements
  • Designs and analyzes moderately complex reports to satisfy management requirements, support/control activities, and the launch of products/services.

LINK BUILDING, WEBSELENSE
Tampa, Florida
02.2018 - 07.2020
  • Hired, monitored, and motivated subcontractors to keep to tight schedules and budgetary requirements
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Coordinated paperwork and inspections required for each type of building to keep workflows running smoothly and to avoid backlog
  • HubSpot setup & Implementation
  • Sales & Marketing Integration
  • Social Media Marketing
  • Online marketing
  • Link building
  • High-energy attitude
  • Controls Adaptive team player Quality control
  • Stockroom procedures
  • Website Project Management
  • Email marketing
  • Analytic
  • Maintained excellent attendance record, consistently arriving to work on time.

SALES REPRESENTATIVE

ROYAL CELLULAR, METRO
Fairview Heights, USA
01.2017 - 04.2018
  • Generated sales and inventory reports in Excel with data from variety of sources, maintaining 100% accuracy rate
  • Worked as team member performing cashier duties, product assistance
  • Computed accurate sales prices for purchase transactions
  • Created new processes and systems for increasing customer service satisfaction
  • Organized weekly sales reports for sales department to track product success
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service
  • Contacted new and existing customers to outline benefits of products
  • Followed up with clients after installations to assess quality service and customer satisfaction
  • Demonstrated product features to align with customer needs
  • Created and implemented store displays, promoting sales and growth.

FIELD ENGINEER, STAFF SUPERVISOR

TECNISER, OJEDA, | VENEZUELA, VENEZUELA
CIUDAD
03.2012 - 11.2015
  • Coached 80% Process Management
  • Planned, directed and execution of techniques
  • Economical and administrative functions of various projects
  • Utilized knowledge and skills in root cause failure analysis
  • Supervised activities such as accounting, regulatory compliance, team scheduling, and organization of vendors 'and contractors
  • Uncovered issues that could arise as result of the project and provided effective solutions
  • Managed team in troubleshooting efforts that alleviated errors
  • Wrote documentation that would be used in requests for proposals
  • Hired and supervised subcontractors to improve production and ensure deadlines were met.

PURCHASE AND MATERIAL DEPARTMENT

A&R GROUP
Maracaibo
11.2010 - 12.2011
  • Applied analytic and accounting skills to streamline repetitive procedures such as data entry and bookkeeping
  • Generated process and procedure documents for critical supply chain functions
  • Integrated with workplace to learn new skills and industry standards, meeting academic internship requirements and strengthening position to enter workforce as productive professional
  • Attended weekly supply management planning meetings to understand inventory needs
  • Identified issues, analyzed information and provided solutions to problems
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

OSHA VERIFICATIONS SPECIALIST

CONSORCIO FERROVIARIO CATATUMBO, ZULIA
05.2008 - 10.2010
  • Collected samples of materials and coordinated testing for hazardous conditions
  • Developed recommendations to reduce hazards by improving gear, behaviors and procedures
  • Eliminated dangerous behaviors potentially impacting worker safety in the area , settings through careful analysis and process optimization
  • Monitor client's equity, fixed income activities, and ensure timely execution of securities settlements
  • Follows established procedures to identify and resolve problems related to securities
  • Makes evaluative judgments based on the analysis of factual information, and provides assistance in the implementation of process improvements
  • Minimizes risk to the bank through increased knowledge of procedural requirements - understands and monitors errors to suggest solutions to reduce errors, and to adhere to audit and control policies
  • Manage client relationships and ensure timely resolution of investigations and queries
  • Client education - Serve as market expert and coach clients in adhering to LATAM capital market regulations
  • Effectively interact with other operating units and managers Identify and implement service enhancements and process improvements
  • Designs and analyzes moderately complex reports to satisfy management requirements, support/control activities, and the launch of products/services.

Education

Bachelor ́s degree - Industrial Engineering

Universidad DR. Rafael Belloso Chacin URBE
08.2008

Introduction To Quality Management Alison -

Lean Six Sigma Fundamentals LinkedIn Learning -

Six Sigma Fundamentals LinkedIn Learning Tampa, FL Six Sigma Fundamentals: Green Belt LinkedIn Learning -

Six Sigma Fundamentals: Black Belt LinkedIn Learning -

Fundamentals of Operations Management LinkedIn Learning -

Business Analyst And Project Manager Collaboration Project -

Management Institute

Skills

  • Issue and Complaint Resolution
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Customer Data Confidentiality
  • Creative Problem Solving
  • Document and Records Management
  • Database Management
  • Microsoft Office Suite
  • Project planning and development
  • Project Management
  • Project Status Reports
  • Deviation Handling
  • Quality Risk Management
  • Planning and Coordination
  • Inspection and Testing Reports
  • Quality Control
  • Testing Data Documentation
  • Analytical Thinking
  • Information Organization
  • Data Integrity Assurance
  • Quantitative and Qualitative Analysis
  • Root Cause Analysis
  • Data Research and Validation
  • Complex Problem Solving

Languages

Spanish
Native/ Bilingual
English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Asset Servicing Assoc Analyst

Citigroup Inc, CITI
07.2022 - Current

OPERATIONS CUSTOMER SERVICE SPECIALIST

Citigroup Inc
02.2022 - Current

LINK BUILDING, WEBSELENSE
02.2018 - 07.2020

SALES REPRESENTATIVE

ROYAL CELLULAR, METRO
01.2017 - 04.2018

FIELD ENGINEER, STAFF SUPERVISOR

TECNISER, OJEDA, | VENEZUELA, VENEZUELA
03.2012 - 11.2015

PURCHASE AND MATERIAL DEPARTMENT

A&R GROUP
11.2010 - 12.2011

OSHA VERIFICATIONS SPECIALIST

CONSORCIO FERROVIARIO CATATUMBO, ZULIA
05.2008 - 10.2010

Bachelor ́s degree - Industrial Engineering

Universidad DR. Rafael Belloso Chacin URBE

Introduction To Quality Management Alison -

Lean Six Sigma Fundamentals LinkedIn Learning -

Six Sigma Fundamentals LinkedIn Learning Tampa, FL Six Sigma Fundamentals: Green Belt LinkedIn Learning -

Six Sigma Fundamentals: Black Belt LinkedIn Learning -

Fundamentals of Operations Management LinkedIn Learning -

Business Analyst And Project Manager Collaboration Project -

Management Institute

Similar Profiles

CREATE PROFILE
YUMANA HUNEIDY