Summary
Overview
Work History
Education
Skills
Languages
Certification
Reference
Timeline
Generic

YUMI AXTELL

Honolulu,HI

Summary

Experienced customer service expert with a 20-year background in administrative roles, team leadership, and client relationship enhancement. Demonstrates expertise in multitasking, fostering customer loyalty, and delivering top-tier service. Bilingual in Japanese and English. Well-prepared to effectively contribute to the customer service team at United Airlines.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Whole Body Team Member

Whole Foods Market Inc
10.2023 - Current
  • Delivered tailored assistance to a diverse customer base, including Japanese tourists, enhancing their understanding and satisfaction with health and wellness products.
  • Collaborated with team members to optimize overall store performance and reach sales goals.

Ecommerce Team Member

Whole Foods Market Inc
05.2023 - 10.2023
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Coordinated effectively with various departments to maintain inventory accuracy and product availability.

INTERNATIONAL TRADE ASSISTANT

NHV Corporation
07.2019 - 03.2021
  • Managed import documentation and compliance, ensuring timely shipments and tax payments.

OFFICE ADMINISTRATOR

Tokyo Marine & Nichido Insurance Co.Ltd
11.2018 - 05.2019
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.

MANAGER

Kyoto Traffic Cooperation Society
02.2000 - 01.2018
  • Managed operations across three key departments (Tourist Information, Commuter Pass Office, and Lost and Found ), improving service quality and customer satisfaction.

Education

Associate of Arts - International Studies

Osaka Gakuin Junior College
Osaka, Japan

Skills

  • Customer Relationship Management
  • Problem-Solving
  • Adaptability
  • Interpersonal Communication
  • Team Collaboration

Languages

Japanese / English

Certification

  • Test for Technical Ability of Service Grade 2 (サービス接遇検定2級)
  • Nissho PC Certification Test - Grade 2 (日商PC検定データ活用２級)

Reference

Maluhina Nani Shirland

  • Whole Body Oder Writer
  • Whole Foods Market Inc
  • (808) 386-9638
  • Nani.Shirland@wholefoods.com

Timeline

Whole Body Team Member

Whole Foods Market Inc
10.2023 - Current

Ecommerce Team Member

Whole Foods Market Inc
05.2023 - 10.2023

INTERNATIONAL TRADE ASSISTANT

NHV Corporation
07.2019 - 03.2021

OFFICE ADMINISTRATOR

Tokyo Marine & Nichido Insurance Co.Ltd
11.2018 - 05.2019

MANAGER

Kyoto Traffic Cooperation Society
02.2000 - 01.2018

Associate of Arts - International Studies

Osaka Gakuin Junior College

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