Yumiko Desaki
Panda Express
4
Languages
1
Certification
1
year of professional experience
Developed valuable customer service and transaction handling skills in a fast-paced retail environment. Demonstrated ability to manage customer interactions with professionalism and efficiency. Seeking to transition into a new role where these skills can be leveraged and expanded.
Work History
Front Counter Associate
1 Year 5 Months- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to ensure timely food preparation and service delivery.
- Maintained cleanliness and organization of the dining area, restroom, and front counter area to enhance customer experience.
- Implemented effective communication strategies to improve teamwork and workflow efficiency.
- Collaborated with team members to ensure smooth operations during high-traffic periods.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders, minimizing customer wait times and maximizing satisfaction.
- Demonstrated multitasking abilities by managing multiple customer orders simultaneously without compromising quality or efficiency of service delivery.
- Adapted quickly to new technology used in daily operations such as Point of Sale systems and mobile ordering applications.
- Greeted customers with a smile and provided helpful suggestions.
- Reconciled cash drawer and corrected any errors.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at the end of shifts, as well as counting all of the safe and inputting all of the deposit of the day in the system.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Being in charge of inputting the waste log at the end of the day when closing the store.
Education
Associates Degree - Spanish
- Obtained Honors course in Linguistics
- Major in Spanish
- GPA: 3.5 / 4.0
High School Diploma
- Obtained AP course in statistics
- GPA: 3.5 / 4.0
High School Diploma
- Obtained AP course in Japanese
- GPA: 3.8 / 4.0
Bachelor of Arts - Linguistics
- Specializing in Cognition & Language
Skills
Payment processing
Customer engagement
Cleaning and organization
Cash management
Food safety
Quick learner
Leadership
Problem-solving
Transaction processing
Accomplishments
- I have the California State Seal of Biliteracy from high school for Japanese, Spanish, and French.
Certification
- California Food Handler Certificate - 3/08/2025
- San Diego Mesa College Spanish Associate Degree - 5/30/2025
LANGUAGES
Japanese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
AWARDS
California State Seal of Biliteracy (award given by the state of California) for English, Spanish, French, and Japanese
Timeline
Front Counter Associate
Panda Express
03.2025 - CurrentRead More
Minato Gakuen School
High School Diploma
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Rancho Bernardo High School
High School Diploma
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San Diego Mesa College
Associates Degree from Spanish
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University of California, San Diego
Bachelor of Arts from Linguistics
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