Summary
Overview
Work History
Education
Skills
Timeline
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Yuna Unten

11618 Kiowa Ave, Los Angeles,CA

Summary

Dynamic Administrative Officer and Social Media Content Creator with proven expertise at Speaking Success System in elevating brand engagement through impactful content creation. Skilled in Google Ads and customer service, I excel at resolving inquiries and enhancing satisfaction, ensuring timely delivery of projects, and fostering positive customer relationships.

Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities.

Overview

6
6
years of professional experience

Work History

Administrative Officer /Social Media Content Creator

Speaking Success System
Los Angeles, CA
10.2023 - Current
  • Organized, prioritized, and managed projects according to the dedicated release schedule.
  • Delivered edits on time for reviews and final delivery.
  • Created short-form videos and pictures for social media posts.
  • Created and implemented impactful content to increase company brand awareness and engagement.
  • Resolved customer complaints or answered customers' questions.
  • Resolved customer inquiries regarding schedule changes or availability of services and products.
  • Maintained filing system for important documents such as contracts and invoices.
  • Monitored emails, and responded quickly to customer requests.

Customer Service Officer

Japan Post Corporate Service Co., Ltd.
12.2018 - 06.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Certificate - Digital Marketing

UCLA Extension
Los Angeles, CA
06.2023

Bachelor of Economics - Business Analysis

The University of Kitakyusyu
Fukuka Japan
03.2018

Skills

  • Content creation
  • Google Ads Search Certification
  • Google Docs, Spreadsheets, Calendar, Slides, and Emails
  • Canva
  • CapCut
  • Japanese - Native
  • English - proficient
  • Customer service

Timeline

Administrative Officer /Social Media Content Creator

Speaking Success System
10.2023 - Current

Customer Service Officer

Japan Post Corporate Service Co., Ltd.
12.2018 - 06.2019

Certificate - Digital Marketing

UCLA Extension

Bachelor of Economics - Business Analysis

The University of Kitakyusyu

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Yuna Unten