Yunepha Sumpter
Brooklyn,NY
Summary
Punctual individual enthusiastically handling activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift and holidays. Skilled in ambulation assistance and patient transportation.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Residential Aide
Samaritan Daytop Village
Brooklyn, NY
08.2022 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Scheduled and accompanied clients to medical appointments.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Complete intakes for new clients and provide orientation to facility and DHS rules and regulations. Bag and tag locker searches. Managed over 194 clients daily.
- Furthered skills by actively taking part in employee training and taking classes to improve skills
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Recognized and reported abnormalities or changes in patients' health status to case manager
Supervisor of Operations
LVmaintenance
New York, NY
06.2021 - 06.2022
- Trained workers how to clean and remove trash etc from HRA clients homes.
- multiple trips per day driving to sites checking to make sure work was being done efficiently
- Trained new employees on proper protocols and customer service standards.
Grounds Maintenance Worker
NYC Department Of Parks & Recreation
Brooklyn, NY
01.2019 - 01.2020
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Spearheaded dedicated focus on facility cleanliness via grounds inspections.
- Conducted snow removal during winter months to provide clients with safe parking and walking areas.
Housekeeping Supervisor
Weclean Hospitality
New York, NY
03.2017 - 01.2018
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Housekeeping Supervisor
WeClean Hospitality/Pestana CR7 Hotel
Manhattan
01.2015 - 01.2016
- Inspect housekeepers' rooms to ensure standards are met
- Oversaw scheduling of staff for adequate coverage
- Cleaned and disinfected room including gathering and emptying of trash bins
- Cleaned windows bathroom areas
- Washed and cleaned linen
- Vacuumed carpets and wiped down baseboards in rooms and hallways
- Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts
- Blink Fitness
- Maintenance
- Cleaned fitness equipment and workout areas
- Maintained and sanitized restrooms
- Worked closely with team and supervisors to maintain facility
- Marketing identification on parts including labeling
- Operating machine used in production process or assisted machine operator.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Placed orders for housekeeping supplies and guest toiletries.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Head Housekeeping Supervisor
WeClean Hospitality
Manhattan, NY
06.2013 - 06.2014
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping supplies and guest toiletries.
Station Cleaner/CTA
Mta New York City Transit
Brooklyn, NY
01.2005 - 01.2006
- Provided general maintenance and custodial services to indoor and outdoor facility within the NYC area
- Maintained clean environment throughout building
- Providing landscaping duties such as mowing lawns, raking leaves and trimming hedges.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Handled equipment, chemicals and materials properly and with caution.
- Removed trash, debris and other waste materials from premises.
- Handled equipment, chemicals, and materials properly and with caution.
- Provided assistance to other staff members with cleaning of difficult areas.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Used power scrubbing and waxing machines to scrub and polish floors.
Supervisor, Assistant
Morgan’s Place
Newport, VA
06.2002 - 06.2004
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained accurate records of programs and services.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Administered and tracked client service payments.
- Conducted routine inspections to check quality and compliance with established specifications.
- Assisted manager in all aspects of business operations.
Education
Diploma -
Private Christian School
Rockledge Florida01.2022
Skills
- Onboarding and Orientation
- Customer Service
- Maintaining Compliance
- Team Leadership
- Focus and Follow-Through
- Staff Trainings
- Delegating Work Assignments
- Employee Assignments
- Resident Engagement
Timeline
Residential Aide
Samaritan Daytop Village
08.2022 - Current
Supervisor of Operations
LVmaintenance
06.2021 - 06.2022
Grounds Maintenance Worker
NYC Department Of Parks & Recreation
01.2019 - 01.2020
Housekeeping Supervisor
Weclean Hospitality
03.2017 - 01.2018
Housekeeping Supervisor
WeClean Hospitality/Pestana CR7 Hotel
01.2015 - 01.2016
Head Housekeeping Supervisor
WeClean Hospitality
06.2013 - 06.2014
Station Cleaner/CTA
Mta New York City Transit
01.2005 - 01.2006
Supervisor, Assistant
Morgan’s Place
06.2002 - 06.2004
Diploma -
Private Christian School