Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Yung Scates

Clarksville,TN

Summary

Logistics Specialist with a proven track record at Fusion Site Services in optimizing operations and elevating customer satisfaction. Demonstrates expertise in commercial driving and team development, ensuring consistent operational excellence. Achieved superior performance benchmarks through effective complaint handling and stringent safety protocols, showcasing a strong commitment to quality and efficiency. Career goals include further enhancing logistics strategies and driving continuous improvement initiatives.

Overview

15
15
years of professional experience

Work History

Pump Driver

Fusion Site Services
Nashville, TN
07.2023 - Current
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Adapted to changing routes or schedules as required by the employer.
  • Utilized GPS navigation systems to plan efficient routes for deliveries.
  • Conducted pre-trip inspections before departure, including verifying load details and confirming route information.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Loaded and unloaded goods from trucks using hand trucks or pallet jacks.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.

Customer Service Representative

Simply Beautiful Communications
Clarksville, TN
01.2021 - Current
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Collected deposits or payments and arranged for billing.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Implemented innovative methods for streamlining the customer service process.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Recommended improvements in products, service, and billing methods to management to prevent future problems.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.

Owner

2Brothers BBQ
Nashville, TN
08.2017 - Current
  • Delegated work to staff, setting priorities and goals.
  • Maintained relationships with existing clients by providing superior customer service.
  • Completed thorough opening, closing, and shift-change functions to maintain daily operational standards.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Monitored performance of personnel against goals set forth by the company.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided direction and guidance to employees.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itineraries, and scheduling appointments.

Driver

Spritz Furniture
Nashville, TN
05.2021 - 07.2022
  • Optimized logistics processes during product transfers.
  • Conducted assembly of items delivered to ensure accuracy and functionality.
  • Secures integrity of items during transit and delivery.
  • Arranged logistics for scheduled deliveries.
  • Undertook regular examinations to maintain delivery vehicle condition.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Followed routes assigned by dispatchers to meet delivery objectives.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.

Engineer

Loews Hotel
Nashville, TN
01.2020 - 04.2021
  • Measured, cut, and mounted drywall panels precisely.
  • Consistently contributed to aiding team members in diverse work environments.
  • Upgraded electrical plugs while ensuring compliance with safety standards.
  • Mounted various ceilings, sinks, and toilets efficiently.
  • Utilized mathematical skills and understanding of engineering principles to design new products.
  • Performed testing to determine functionality or optimization.
  • Provided support during equipment installation, maintenance, repair, and calibration.
  • Communicated with clients and coworkers about analysis results.
  • Documented all engineering activities according to established procedures.

Lead Machine Operator

Creative Occasions Cake Factory
Nashville, TN
09.2013 - 07.2017
  • Communicated regularly with customers regarding project status updates.
  • Conducted weekly inventory counts of raw materials used in production runs.
  • Inspected final results and compared them to production orders to support quality assurance.
  • Created detailed reports of machine performance metrics for management review.
  • Marked workpieces with carefully measured reference points and cutting lines.
  • Secured parts in holding fixtures firmly using clamps.
  • Fitted and aligned parts are in sequence and at a specific location in the bond fixture.
  • Selected and applied appropriate coolants and lubricants for machinery.
  • Developed efficient methods for programming CNC machines using CAM software.
  • Removed and replaced worn machine accessories to keep products within desired tolerances.
  • Operated and maintained a variety of machine tools, such as lathes, milling machines, grinders, saws, and drill presses.

Forklift Operator

Thomas Nelson Bible Book Publishing Company
Donelson, TN
05.2010 - 08.2013
  • Demonstrated proficiency in operating powered pallet jacks.
  • Skilled in the operation of electric and propane-powered forklifts.
  • Executed effective usage of cherry picker.
  • Conducted inspections and adjustments of forklifts to enhance operational efficiency.
  • Achieved superior performance benchmarks.

Education

Industrial Electrical Wiring Diploma -

Tennessee College of Applied Technology-Harriman
Harriman, TN
01.2012

Skills

  • Delivery pickup
  • Passenger transportation
  • Daily logging
  • Commercial driving
  • Load monitoring
  • Safety protocols
  • Account updating
  • Scheduling
  • Positive and professional
  • Team development
  • Customer satisfaction measurement
  • Complaint handling

References

Available Upon Request

Timeline

Pump Driver

Fusion Site Services
07.2023 - Current

Driver

Spritz Furniture
05.2021 - 07.2022

Customer Service Representative

Simply Beautiful Communications
01.2021 - Current

Engineer

Loews Hotel
01.2020 - 04.2021

Owner

2Brothers BBQ
08.2017 - Current

Lead Machine Operator

Creative Occasions Cake Factory
09.2013 - 07.2017

Forklift Operator

Thomas Nelson Bible Book Publishing Company
05.2010 - 08.2013

Industrial Electrical Wiring Diploma -

Tennessee College of Applied Technology-Harriman

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Yung Scates