Yuniba Morgan
Phoenix,AZ
Overview
5
5
years of professional experience
Work History
Sales Associate
Micheal Kors
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Freelance Transcriptionist/Creative Writer
Rev
04.2022 - 01.2023
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Adapted quickly to new technology platforms and software programs introduced within the workplace, enhancing overall efficiency levels.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Strived to deliver transcribed documents to appropriate personnel on time to increase chances of future collaboration.
Shift Supervisor Trainee
Wendy's
10.2019 - 08.2021
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Strengthened employee performance ratings and trained staff on system efficiencies while supervising 10-15 crew members, delivering optimal productivity.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Team Member
ThredUp
11.2020 - 01.2021
- Worked well with teammates and accepted coaching from management team.
- Ensured product quality by conducting thorough final inspections before shipping.
- Collaborated with cross-functional teams to resolve defects and enhance product quality.
- Ensured product quality by performing regular inspections and identifying areas for improvement.
- Monitored performance measurements to maintain product quality control.
Education
Associate of Arts - Emphasis in English Literature
Maricopa Community Colleges - Phoenix College
Phoenix, AZ12-2024
Bachelor of Arts - English
Arizona State University
Tempe, AZ05-2026
Skills
- Team training and development
- Quality Control Testing
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Project planning abilities
- Interpersonal and written communication
- Documentation skills
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Micheal Kors
10.2024 - Current
Freelance Transcriptionist/Creative Writer
Rev
04.2022 - 01.2023
Team Member
ThredUp
11.2020 - 01.2021
Shift Supervisor Trainee
Wendy's
10.2019 - 08.2021
Associate of Arts - Emphasis in English Literature
Maricopa Community Colleges - Phoenix College
Bachelor of Arts - English
Arizona State University
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