Yunior Angamarca

Deliver Tier 1 desktop support by diagnosing and resolving complex hardware, software, and network issues across enterprise environments. Configure, deploy, and maintain Windows-based systems, Office 365 applications, mobile devices (including Rover phones), and HP hardware, including performing physical repairs and component replacements. Troubleshoot LAN/WAN connectivity, manage incidents through ticketing systems, and document technical resolutions. Collaborate with cross-functional IT teams and contribute to Teams-based projects, system rollouts, and enterprise deployments.

Responsible for diagnosing, troubleshooting, and repairing a wide range of consumer electronics, including computers and mobile devices, in a retail service environment. Performed in-depth hardware and software diagnostics, provided repair recommendations, and completed device repairs following standardized procedures. Delivered both in-person and phone-based technical support while maintaining clear communication and documentation of service requests and repair status.

Provided front-line technical support in a retail environment, assisting customers with computer, mobile, and device setup, troubleshooting, and service recommendations. Diagnosed technical issues through effective questioning, documentation, and basic troubleshooting while advising customers on repair or replacement options. Managed service queues, delivered timely status updates, and ensured a positive customer experience throughout the check-in and checkout process. Served as a senior team member by supporting peers with troubleshooting guidance for PC issues and sharing best practices to improve team efficiency. Assisted store management by providing technical support during manager calls and helping resolve internal Best Buy employee technical issues. Collaborated with team members to resolve more complex technical problems and maintained up-to-date knowledge through ongoing training in a fast-paced, customer-focused environment.

support in a healthcare environment, specializing in HP PC and deployment, Active Directory administration, and endpoint configuration. Responsible for provisioning and imaging desktops and laptops, joining devices to the domain, and managing user and group assignments through Active Directory and Group Policy. Developed and utilized PowerShell scripts to automate workstation setup by migrating and replicating configurations from legacy devices to newly deployed systems, improving deployment efficiency and consistency. Also supported the telecom team with deployment and troubleshooting of Cisco desk phones, in addition to providing hands-on support for hardware, software, and network issues across clinical and administrative departments.

IT ntern providing technical support in an information technology environment, assisting with the setup and configuration of desktop computers and office phone systems. Gained experience in Google Workspace administration, including basic user and device management. Performed secure data wiping and system resets on computers to prepare devices for redeployment.