Yuossef Mohammed
Engineer
Baghdad
Summary
A specialized engineer in FTTH maintenance and support systems with experience in managing teams using the FMS system. Proficient in optimizing technical operations, ensuring service quality, and possessing a background in sales and customer service.
Overview
6
6
years of professional experience
3
3
Languages
Work History
MAINTAINCE FTTH
HALA SAT
08.2023 - Current
- Proficient in troubleshooting and repairing critical equipment to minimize downtime and ensure uninterrupted internet service.
- Skilled in diagnosing and resolving complex technical issues under time-critical conditions.
- Experienced in using the FMS system to manage and streamline maintenance tasks effectively.
- Collaborated with teams to meet industry standards and complete maintenance tasks within deadlines.
SUPPORT ENGINEER FTTH
HALA SAT
06.2023 - Current
- Provided technical support to customers and resolved issues related to FTTH systems
- Ensured customer satisfaction and enhanced the quality of service delivered.
- Advanced client understanding of product capabilities by crafting clear and concise user guides, fostering increased adoption rates and overall satisfaction.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
SALSA
Zain Telecom
05.2019 - 04.2020
- Worked as a sales representative at Zain Telecom (2019-2020), achieving 80% of monthly sales targets.
- Achieved sales targets and delivered exceptional customer service.
- Built strong relationships with clients and enhanced the user experience.
Education
Engineering, Air Conditioning And Refrigeration - Engineering
Al-Salam National University
Baghdad, Iraq 04.2001 -
Skills
- FMS systems and maintenance management
- Technical support for FTTH and troubleshooting technical issues
- Team management and report preparation
- Sales and customer service skills
- Web development: HTML, CSS, JavaScript, React, Bootstrap
Timeline
MAINTAINCE FTTH
HALA SAT
08.2023 - Current
SUPPORT ENGINEER FTTH
HALA SAT
06.2023 - Current
SALSA
Zain Telecom
05.2019 - 04.2020
Engineering, Air Conditioning And Refrigeration - Engineering
Al-Salam National University
04.2001 -
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