Summary
Overview
Work History
Education
Skills
Timeline
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Yura Isoyan

Sacramento,CA

Summary

Motivated, empathetic, and detail-driven professional with over three years of hands-on experience supporting customers in fast-paced, service-oriented environments. I bring a strong track record of clear communication, problem-solving, and multitasking while maintaining care and professionalism. With a passion for helping others and improving processes, I’m ready to deliver thoughtful, reliable support to every customer I serve.

Overview

4
4
years of professional experience

Work History

Delivery Associate

Delivery Pro
Sacramento, CA
01.2022 - Current
  • Managed end-to-end service experiences for hundreds of clients weekly with professionalism and attention to detail.
  • Actively listened to customer concerns, providing clear and empathetic communication through multiple channels.
  • Adapted to changing schedules and delivery complications, demonstrating strong problem-solving skills under pressure.
  • Maintained accurate records using internal tools to track deliveries and document service updates.
  • Collaborated with logistics teams and third-party vendors to resolve urgent issues and enhance delivery processes.
  • Built long-term customer trust through reliability and discretion in managing sensitive information.
  • Supported team discussions by offering training and daily workflow advice to peers.
  • Fostered positive collaboration within the team to improve overall service efficiency.

Education

High School Diploma -

Horizon Charter School
Lincoln, CA
06-2020

Skills

  • Empathetic listening
  • Effective communication
  • Organizational skills
  • Client-focused problem solving
  • Cross-team collaboration
  • Process improvement
  • Confidentiality and professionalism
  • Adaptability in dynamic environments

Timeline

Delivery Associate

Delivery Pro
01.2022 - Current

High School Diploma -

Horizon Charter School

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