Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yuraisy Hernandez

Hialeah,FL

Summary

Dedicated and experienced professional with 13 years in enforcement and customer service, skilled at performing in high-stress situations. Possess a strong understanding of regulatory compliance and consumer protection principles. Committed to continuous personal and professional growth, with a focus on advocacy and fair practices. Highly organized and motivated, leveraging exceptional time management and organizational skills to manage multiple tasks effectively. Proactive and punctual, with a team-oriented mentality, eager to contribute to organizational success while expanding my expertise.

Overview

11
11
years of professional experience

Work History

Consumer Protections Enforcement Officer

Miami Dade County RER
Miami, FL
12.2022 - Current
  • Ensured proper enforcement of regulations and laws.
  • Conducted investigations into alleged violations of the law and relevant regulations.
  • Open and draft reports on investigation findings using the Energov system and the E-Ticketing system, issuing citations when necessary to ensure compliance.
  • Attended court hearings related to cases involving criminal charges or civil litigation.
  • Collaborated with other law enforcement agencies in order to ensure compliance with applicable laws.
  • Facilitate inspections to ensure conformity of local ordinance by checking grocery and retail establishments randomly throughout the Miami-Dade County.
  • Conduct inspections of grocery stores to ensure compliance with weights and measures regulations, including accurate labeling, pricing, and tare weights, to protect consumer rights and promote fair trading practices.
  • Conduct towing inspections to ensure compliance with local regulations and proper towing practices, safeguarding consumer rights.
  • Perform moving company inspections to verify compliance with industry standards, ensuring fair pricing and service delivery.
  • Carry out locksmith inspections to assess adherence to regulations and best practices, promoting consumer safety and protection.
  • Oversee decal inspections for businesses to ensure proper licensing and compliance with consumer protection laws.
  • Ensured that all necessary records were properly maintained, including case files, inspection logs, photographs, affidavits and court orders.
  • Visit sites for follow-up reviews to assess compliance with implemented corrective action plans in case of identified violations.

Animal Control Officer

Miami Dade Animal Services
Doral, FL
11.2016 - 12.2022

Miami-Dade County Animal Services Department | Miami, FL | Nov 2016-Current

  • Lead animal control officer from 2017-2021 which entailed of creating the schedules for all of the animal control officers (16 officers) , inputting the daily performance numbers , assuring there was proper coverage when call outs, providing supplies to the staff as needed, speaking to the difficult citizen when any issues or concerns that transpired. schedule the retention staff to deliver the supplies for the citizen that was in need and handle any priority calls that a supervisor or a lead needed to attend.
  • Meet with citizens and community groups to resolve problems/complaints.
  • Enforce chapter 5 of Miami-Dade County municipal code sections and apply to each case.
  • Assist local law enforcement agencies in the search and seizure of animals or the enforcement of animals related laws.
  • Comply with the Animal Care and Control procedures and operation manual.
  • Complete animal related notices and violations, and reports.
  • Investigate complaints regarding vicious or stray dogs, injured animals, and animals suspected of having rabies; Quarantine biting animals.
  • Maintain riles and followup on all reported cases in the county. Investigate cases regarding to cruelty to or neglect of animals, as well as animals bites to humans.
  • Issues citation and code violations Appear in court to testify and present evidence regarding violations of animal regulations and codes.
  • Patrol the county and impound stray, unlicensed, injured, sick, or dead animals and deliver them to the shelter.
  • Safely operate and maintain animal control vehicle. Utilize various animals control equipment including leashes, muzzles, traps, catch poles, snappy and radio.
  • Clean na disinfect kennel areas, equipment and vehicles.
  • Handle standby rotations (2 week periods around 4 times a year in a regular basis but you may handle more due to staffing) and respond to emergencies on weekends, holidays and off-duty hours.

Transport Specialist

Miami Dade Animal Services
Doral , FL
06.2015 - 11.2016
  • Maintain and establish partnerships with out of state rescues and shelters
  • Prepare Finance documentation for each trip and drivers (Travel Request forms and Travel Expense reports)
  • Coordinated travel arrangements with downtown by Filling out the travel request forms and securing signatures from the staff doing the travels and getting supervisors approval.
  • Ensure pets are up to date on vaccines, sterilized and tested the pets for temperament.
  • Organize and schedule rented vehicles for each trip (3-5 months in advance)
  • Coordinate with rescue groups for schedules trips and time of arrival.
  • Create monthly calender for all trips and secure proper staffing (select employee for trips)
  • Prepare vehicles with appropriate equipment for each transport. (kennels, blankets, cleaning supplies, food, pet documentation)
  • Follow up on a monthly bases with each partner to assure pets transported have been adopted or that a positive out come had come about.

Lead Adoption Counselor

Miami Dade Animal Services
Medley, FL
01.2014 - 06.2015
  • Designate adoption counselors to adoption events
  • Prepare events and coordinate future events
  • Meet with prospective event contacts to manage logistics of events
  • Assisting in fostering pets for those events
  • Responsible for special events
  • In charge of PetSmart Cat Adoption Program
  • Placement of cats, arrangement of new cats & proceeding appropriate paperwork for all those adopted cats.

Adoption Clerk

Miami Dade Animal Services
Medley, FL
12.2013 - 01.2014
  • Assessing and matching needs of the customers
  • Verifying pet’s medical records are current prior to completing transaction
  • Preparing and executing events ( including adoptions and vaccinations and tag events)
  • Issuing of county license and offering of additional vaccinations
  • Process adoption contracts, tags, and rabies.
  • Money Handling
  • Handle dogs and cats once adopted.

Animal Care Specialist

Miami Dade Animal Services
Medley, FL
10.2013 - 12.2013
  • Maintained cleanliness throughout animal kennels
  • Animal handling
  • Preparation of adoption events
  • allowed adopters to meet and greet with their potential pet

Education

Animal Control Association
2016

High School Diploma -

Hialeah Gardens Senior High School
Hialeah Gardens, FL
2013

Some College (No Degree) -

Miami Dade Collage

Skills

  • Physically Fit
  • Local Ordinances Knowledge
  • Familiarity With Animal Behaviors
  • Friendly, Positive Attitude
  • Bilingual in both english and Spanish
  • Relationship Building
  • People Skills
  • Problem Resolution
  • Good Work Ethic
  • Customer Service
  • Computer Skills
  • Organizational Skills
  • Microsoft Office Suites (Word, Excel, Outlook, Powerpoint, Teams)
  • Chameleon Softwear
  • 311 Hub Software
  • Community outreach Research Skills
  • E-Ticketing
  • Energov

Languages

Spanish
Professional

Timeline

Consumer Protections Enforcement Officer

Miami Dade County RER
12.2022 - Current

Animal Control Officer

Miami Dade Animal Services
11.2016 - 12.2022

Transport Specialist

Miami Dade Animal Services
06.2015 - 11.2016

Lead Adoption Counselor

Miami Dade Animal Services
01.2014 - 06.2015

Adoption Clerk

Miami Dade Animal Services
12.2013 - 01.2014

Animal Care Specialist

Miami Dade Animal Services
10.2013 - 12.2013

Animal Control Association

High School Diploma -

Hialeah Gardens Senior High School

Some College (No Degree) -

Miami Dade Collage
Yuraisy Hernandez