Yuranny Alberto
Overview
7
7
years of professional experience
Work History
Supervisor ll
Mount Sinai Hospital
New York
02.2025 - 10.2025
- Oversaw daily operations for multiple specialty areas such as Internal Medicine, Infectious Disease, Neuro-Opthamology, ID Transplant.
- Supervised float pool staff and handled their deployment across MSH to ensure proper coverage for all departments.
- Conducted daily rounds to identify and resolve workflow issues, staff concerns, and scheduling conflicts.
- Acted as a liaison between frontline staff and clinic leadership to ensure alignment on policies and procedures.
- Troubleshoot real-time issues including complex check-ins, insurance challenges, and patient escalations.
- Reviewed and submitted payroll for staff and oversee leave requests to maintain adequate coverage during high-volume periods.
- Lead onboarding, training, and daily briefings to reinforce expectations, build morale, and maintain operational consistency.
- Managed prior authorizations, referrals, and timely follow-up on MyChart messages, Work Queues, and open encounters.
- Supported front-desk operations, ensure consistent check-in/out processes, and coordinate workflow during limited staffing.
Dental Office Assistant/Patient Coordinator
06.2020 - 02.2025
- Coordinated scheduling, billing documentation, and insurance verification for high-volume practices.
- Supervised front-desk staff and dental assistants, providing coverage and support during peak patient flow.
- Delivered excellent customer service, resolving patient concerns in person and over the phone.
- Streamlined communication between leadership and staff by relaying daily updates and workflow changes.
Dental Assistant
Columbia University Dental School and Faculty Practices
08.2018 - 10.2019
- Provide 4-handed chairside dental assistance for faculty and students of Columbia University.
- Sterilize and stock examination rooms.
- Assist with surgical procedures and extractions.
- Capture diagnostic dental radiographs.
Timeline
Supervisor ll
Mount Sinai Hospital
02.2025 - 10.2025
Dental Office Assistant/Patient Coordinator
06.2020 - 02.2025
Dental Assistant
Columbia University Dental School and Faculty Practices
08.2018 - 10.2019