Summary
Overview
Work History
Education
Skills
Timeline
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Yuri Achucarro

Yuri Achucarro

Sale's Associate
Duluth,MN

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.


Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.


Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures.


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

11
11

Language

9
9

Techonolgy

6
6

Customer Service

12
12
years of post-secondary education
3
3
years of professional experience

Work History

Sale's Manager

Lakeshore Tobacco Vapor
207 Ave C, Cloquet, MN 55720, MN
03.2022 - Current
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.

Customer Service Cashier

Kwik Trip
Superior, WI
12.2019 - 11.2021
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Counted money in drawers at beginning and end of each shift.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.

Soldier

USA Army National
32 N 21st St, Superior, WI 54880
08.2020 - 07.2021
  • Implemented tactics, procedures and techniques for defense systems.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Monitored conditions for field artillery team during combat missions.
  • Selected for three consecutive years as Master of Ceremonies for annual Prisoner of Wars (POW) Ceremonies.

Education

High School Diploma -

Northwestern High School
Maple, WI
08.2016 - 05.2019

High School Diploma -

The American School of Bilbao
Soparda Bidea, 10, 48640 Berango, Bizkaia, Spain
08.2007 - 06.2016

No Degree - Exercise Science

University of Wisconsin - Superior
Superior, WI
08.2019 - 01.2020

Skills

Staff Management

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Timeline

Sale's Manager

Lakeshore Tobacco Vapor
03.2022 - Current

Soldier

USA Army National
08.2020 - 07.2021

Customer Service Cashier

Kwik Trip
12.2019 - 11.2021

No Degree - Exercise Science

University of Wisconsin - Superior
08.2019 - 01.2020

High School Diploma -

Northwestern High School
08.2016 - 05.2019

High School Diploma -

The American School of Bilbao
08.2007 - 06.2016
Yuri AchucarroSale's Associate