Yuri Alejandro Moreno Inclan
Miami,FL
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
13
13
years of professional experience
Work History
Waiter
Taxis Cuba
05.2021 - 01.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Answered customers' questions, recommended items, and recorded order information.
Business Manager
Papo's House Hostal
03.2016 - 05.2021
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Trained and guided team members to maintain high productivity and performance metrics.
Housing Desk Assistant
Papo's House Hostal
12.2015 - 03.2016
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Create instructional documents and maintain filing systems, both electronic and physical.
- Updated and maintained confidential databases and records.
- Manage memos, emails, invoice, reports and other correspondence.
- Create process documents to manage projects tasks and communications.
Producer
Fiesta Habana Group
07.2012 - 04.2015
- Presented production ideas and determined creative scenarios for production and delivery.
- Developed production plans and organized resources to achieve prompt delivery of projects.
- Monitored production and evaluated performance against set targets, making adjustments to areas of weakness.
- Facilitated communication between production staff and other departments to synchronize work.
Cashier
Caracol SA
02.2010 - 01.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintain stock balance, inventory control, receiving and shipping merchandise.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Some College - Computer Engineering And Bussines Manager
Universidad De Matanzas
Matanzas, CubaBachelor's - Science, Technology, And Society
Republica Popular China
Matanzas, Cuba04.2008
Skills
- Multiple browser (Chrome, Safary, Android)
- Windows Desktop
- Microsoft Office (Word, Excel and Outlook)
- Customer Service
- Adaptable and Flexible
- Strategic Initiatives
- Cash Counting Machine Operations
- Inventory Management
- Document Organization
Languages
Spanish
Native or Bilingual
English
Limited Working
French
Elementary
Timeline
Waiter
Taxis Cuba
05.2021 - 01.2023
Business Manager
Papo's House Hostal
03.2016 - 05.2021
Housing Desk Assistant
Papo's House Hostal
12.2015 - 03.2016
Producer
Fiesta Habana Group
07.2012 - 04.2015
Cashier
Caracol SA
02.2010 - 01.2012
Some College - Computer Engineering And Bussines Manager
Universidad De Matanzas
Bachelor's - Science, Technology, And Society
Republica Popular China
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