Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yuriana Monarrez

Buckeye,AZ

Summary

I’m committed to providing a positive and seamless experience for every customer. I have a strong track record of resolving issues, building relationships, and delivering consistent service across various channels. My approach is always customer-focused, ensuring clear communication and effective problem-solving. I thrive in collaborative environments where the goal is to exceed customer expectations and drive satisfaction.

Overview

1
1
year of professional experience
2025
2025
years of post-secondary education

Work History

Retail Sales Associate

Marshalls
Phoenix, Arizona
04.2023 - 10.2023
  • Assisted customers in locating merchandise throughout the store.
  • Organized product displays to enhance visual appeal and accessibility.
  • Processed transactions accurately at the cash register.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Handled customer complaints in a professional manner.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Answered incoming calls and routed them to appropriate departments.

Crew Member

McDonald's Restaurant
Buckeye
12.2022 - 04.2023
  • Prepared and served food items according to standard procedures.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Operated kitchen equipment safely and efficiently during busy shifts.
  • Handled cash transactions accurately at the front counter and drive-thru.
  • Provided exceptional customer service through friendly interactions and quick responses.
  • Collaborated with team members to ensure smooth restaurant operations.
  • Resolved customer complaints in a professional manner.

Education

Estrella Foothills High School
Buckeye, Az

Skills

  • Customer service
  • Cash handling
  • Product merchandising
  • Transaction processing
  • Team collaboration
  • Communication skills

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Retail Sales Associate

Marshalls
04.2023 - 10.2023

Crew Member

McDonald's Restaurant
12.2022 - 04.2023

Estrella Foothills High School
Yuriana Monarrez