Yurias Bryant
Houston,TX
Summary
Hospitable Restaurant Manager versed in overseeing staff and handling daily operations. Diligent and fully invested in exhibiting steadfast leadership in high-pressure situations to improve team strength.
Overview
9
9
years of professional experience
Work History
Senior Manager
Carrabba's Italian Grill
Houston, TX
09.2018 - Current
- Balanced and evaluate P&L
- Delegated work to staff, setting priorities and goals.
- Assess operational performance to maintain compliance with company and industry standards.
- Supported objectives, checkpoints and timelines, managing team members to meet project tasks and expectations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
Bartender / Server
Pappadeaux Seafood House
Houston, TX
07.2016 - 08.2022
- Performed with professionalism and a focus on quality at all times
- Created rapport with new and returning patrons to foster guest satisfaction
- Served alcoholic beverages to patrons during high-volume shifts
- Adhered to state and federal alcohol regulations by thoroughly checking identification prior to serving.
- Resolved customer concerns with friendly and knowledgeable service.
Front of House Supervisor
Laundry's Downtown Aquarium
Houston, TX
01.2016 - 06.2016
- Completed daily logs, updated computer tracking systems and filled out other relevant documentation
- Supervised 15 employees per shift
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Maintained a professional tone of voice and words at all times, including during peak rush hours
- Server
Skills
- Scheduling
- Restaurant operations management
- Hiring and training
- Organization and prioritization
- Influencing and persuasive
- Supervisory skills
- Staff development talent
- Strong leader
- Customer service best practices
Timeline
Senior Manager
Carrabba's Italian Grill
09.2018 - Current
Bartender / Server
Pappadeaux Seafood House
07.2016 - 08.2022
Front of House Supervisor
Laundry's Downtown Aquarium
01.2016 - 06.2016
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