Yuridia Felix
Denver,CO
Summary
Dynamic and bilingual professional with a proven track record at Starbucks, adept in multitasking and organization. Excels in fast-paced environments, demonstrating exceptional customer service and problem-solving skills. Known for enhancing team performance and ensuring customer satisfaction through effective communication and attention to detail.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
06.2023 - 01.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Multitasked and managed time effectively in busy hours
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
- Maintained regular and consistent attendance and punctuality..
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Intern/ Front Desk Receptionist
DSST Public Schools
03.2023 - 06.2023
- Supported staff members in their daily tasks such as reminding them to take attendance, and sending any other important information they may have missed.
- Gained valuable experience and knowledge.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Answered and made phone calls to student’s parents about attendance or any fees.
- Handled any students concerns.
- Helped anyone else who arrived and needed assistance.
Crew Member
McDonald’s
04.2022 - 05.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
DSST Green Valley Ranch HS
4800 Telluride St, Denver, CO 8024906.2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Problem-solving
- Cash handling
- Opening and closing duties
- Cleanliness
- Active listener
- Exceptional customer service
- Team leadership
- Excellent memory
- Performance improvement
- Excellent math skills
- Bilingual (Fluent in English and Spanish)
- Multitasking and organization
- Clear communication
- Verbal and written communication
- Speedy and efficient
Languages
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
06.2023 - 01.2025
Intern/ Front Desk Receptionist
DSST Public Schools
03.2023 - 06.2023
Crew Member
McDonald’s
04.2022 - 05.2023
High School Diploma -
DSST Green Valley Ranch HS
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