Yuriria Morales Vargas
Weslaco,USA
Summary
To apply the knowledge acquired during my professional formation and labor experience in areas of administration, sales or marketing and customer service to achieve the maximum performance; and to reach this way my personal and professional accomplishments.
Overview
16
16
years of professional experience
Work History
Remote WFH Customer Service Representative
TaskUs
01.2021 - 05.2025
- As a Customer Service Representative, I have been assigned to different campaigns since TaskUs is an outsourcing company that handles customer experience and artificial intelligence to provide service to companies around the world. Being bilingual is one of my strengths to help customers requiring assistance with our service and/or product always trying on getting them satisfied with my service and attentions.
Customer Service Representative
TitleMax Weslaco
01.2019 - 05.2020
- As a Customer Service Representative, I provided information about Title Loans for customers, I did the application from the office and if approved or not, provided the check with the money for their loans. Also had other duties such as going to the bank to do the deposit with the DMV with the titles from the customers that have the liens under TitleMax name until the whole loan was paid off.
Customer Service Representative
Mid Valley Office Supplies
01.2018 - 06.2019
- Provided assistance to customers in the store, also helping them at the checkout.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and Store information.
Customer Service Representative
Teleperformance USA
01.2018 - 05.2018
- Customer Service Representative for Comcast which provided cable TV, Home Internet, Home Security Systems to their customers. I provided assistance to them when having technical issues with their Home Internet Services.
- Assisted with customer's billing issues and answered customer's inquiries and concerns with respect and professionalism.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Peer Coach for Customer Service
Telemedik InnoSolutions
01.2017 - 10.2017
- As a Molina Health Care Peer Coach, I collaborated with fellow coaches to develop innovative approaches for improved client outcomes.
- Created a supportive environment that encouraged clients'' self-reflection, promoting personal development and growth.
- Participated in ongoing training sessions to stay current on best practices in the field of peer coaching, elevating the quality of service provided to clients over time.
Bilingual Customer Service Representative
Telemedik InnoSolutions
02.2015 - 01.2017
- As a Molina Health Care, I answered members and provider's inquiries and complaints with the highest degree of courtesy and professionalism.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Customer Service Representative and Claims Dept
Abbot Laboratories
06.2012 - 11.2013
- As a Customer Service and Claims Representative, I established effective execution of order fulfillment, documentation and delivery to the requested delivery site by order line (external and internal).
- Made sure customer's order was entered as soon as received .
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Individual Sales Rep
Medicaid Systems
09.2011 - 11.2011
- Sales about the MCS Medical Plan for people on the Medicare and Medicaid Systems on the Regions of Caguas, Humacao, Gurabo, Juncos, Aibonito, Yabucoa in PR.
Member Relations
Medica Card Systems Inc.
03.2011 - 09.2011
- Outbound Phone Calls. Making phone calls to our members giving the Welcome Calls, Outbound, Education and Verification Calls etc. Our members on the Medicare and Medicaid systems. Giving our members every kind of information answering the inquiries and always making sure of giving them the best attention and trying to make them comfortable with our plan.
Pre-Authorization Call Center
Medicare Mucho Más
04.2009 - 05.2010
- Receiving the Medical Orders from suppliers and working on them to be evaluated and determined. Attending phone calls (members and providers) which require services and giving information about each case worked.
- Part of case work inquiries are determined in MRI’s, CT Scans, Medical Equipment and many more other medical needs. Case work in life data from the affiliate’s or supplier’s information.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Licenciada en Ciencias de la Información - Communications
Instituto Superior de Ciencia y Tecnología, A.C.
DurangoSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Microsoft Excel
- Customer satisfaction measurement
- Call center operations
- Microsoft outlook
- Building rapport
- Product and service solutions
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Remote WFH Customer Service Representative
TaskUs
01.2021 - 05.2025
Customer Service Representative
TitleMax Weslaco
01.2019 - 05.2020
Customer Service Representative
Teleperformance USA
01.2018 - 05.2018
Customer Service Representative
Mid Valley Office Supplies
01.2018 - 06.2019
Peer Coach for Customer Service
Telemedik InnoSolutions
01.2017 - 10.2017
Bilingual Customer Service Representative
Telemedik InnoSolutions
02.2015 - 01.2017
Customer Service Representative and Claims Dept
Abbot Laboratories
06.2012 - 11.2013
Individual Sales Rep
Medicaid Systems
09.2011 - 11.2011
Member Relations
Medica Card Systems Inc.
03.2011 - 09.2011
Pre-Authorization Call Center
Medicare Mucho Más
04.2009 - 05.2010
Licenciada en Ciencias de la Información - Communications
Instituto Superior de Ciencia y Tecnología, A.C.
Similar Profiles
Aldo Rene Leyva PaniaguaAldo Rene Leyva Paniagua
Customer Support Specialist at TaskUsCustomer Support Specialist at TaskUs
Ramendra MishraRamendra Mishra
WFM Analyst at TaskusWFM Analyst at Taskus
Salina AhadSalina Ahad
Customer Service Representative at TaskUsCustomer Service Representative at TaskUs
Kartar SinghKartar Singh
Team Leader Manager at TaskUsTeam Leader Manager at TaskUs
ELEAZAR GARCIAELEAZAR GARCIA
Operator at XRI Water TreatmentOperator at XRI Water Treatment