Yurissa Marquez
Moreno Valley,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Clerk I Sub
MVUSD
08.2025 - Current
- Answered phones, routed inquiries, and provided front office customer support.
- Filed documents, maintained records, and organized confidential office materials.
- Entered data into district systems and updated information for staff and students.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Seasonal Sales Associate
Kohls
11.2024 - 01.2025
- Assisted customers with product selection, sizing, and store navigation to deliver positive shopping experiences.
- Processed sales transactions accurately using POS systems and resolved payment issues efficiently.
- Restocked merchandise, maintained floor recovery, and ensured organized displays aligned with store standards.
- Supported fitting room operations by managing fitting room organization and returning items to sales floor.
Apartment Leasing Agent
Greystar Property Management
02.2023 - 06.2023
- Processed lease applications, verified documentation, and maintained accurate resident records in property management systems.
- Responded to resident inquiries and resolved leasing concerns with professionalism and timely follow-up.
- Supported lease renewals by presenting renewal options and maintaining consistent resident communication.
- Maintained knowledge of community amenities, pricing, and market trends to strengthen leasing presentations.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Partnered with property team to complete administrative tasks, ensure compliance, and support smooth office operations.
Front Office Receptionist
New Era Metals Recycling
07.2019 - 06.2021
- Greeted walk-in customers and upheld professional reception area standards.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Entered customer and account data into databases with high accuracy and consistency.
Education
High School Diploma -
Moreno Valley High School
Moreno ValleySkills
- Office practices
- Multitasking and prioritization
- Schedule management
- Computer literacy
- Reliable and punctual
- Cash handling
- Customer service
Certification
45 Wpm Certificate
Timeline
Clerk I Sub
MVUSD
08.2025 - Current
Seasonal Sales Associate
Kohls
11.2024 - 01.2025
Apartment Leasing Agent
Greystar Property Management
02.2023 - 06.2023
Front Office Receptionist
New Era Metals Recycling
07.2019 - 06.2021
High School Diploma -
Moreno Valley High School